Visit Services Coordinator

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth leadership and service.

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The Visitor Services Coordinator at University of the Cumberlands is a vital member of the Admissions team dedicated to creating a welcoming and hospitable experience for all prospective students families and campus guests. This position provides front-line support for the Undergraduate Admissions Office greeting visitors assisting with events and supporting the Admissions team including the Associate Director and Executive Director of Admissions. The ideal candidate is organized personable and passionate about enhancing the visitor and student experience.

Key Responsibilities:

• Greet visitors providing a warm and informative welcome to prospective students families and campus visitors.
• Answer incoming calls and respond to visitor inquiries providing detailed and accurate information about admissions campus life and academic programs.
• Assist the Executive Director and Associate Director of Admissions with administrative tasks including calendar management scheduling and correspondence.
• Support the coordination and execution of campus visit events including Patriot Preview Days information sessions and special group tours.
• Oversee the daily operations of the visit area ensuring the space is well-maintained organized and stocked with up-to-date materials and refreshments.
• Assist the Associate Director with supervising and mentoring student ambassadors providing training and ensuring consistent quality in visitor interactions.
• Input manage and maintain accurate visitor and event data in the Admissions CRM tracking engagement metrics and assisting with reporting as needed.
• Assist in coordinating hospitality arrangements for special guests including accommodations transportation and dining reservations as requested by other offices.
• Gather and analyze feedback from visitors to improve the overall visit experience.
• Perform other duties as assigned to support the Admissions team and enhance the visitor experience.
• Other duties as assigned.

Qualifications:

• Bachelors degree
• Strong interpersonal skills with a welcoming professional demeanor.
• Excellent organizational skills attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite; experience with CRM or admissions software is preferred but not required.
• Ability to work independently and collaboratively within a team environment.
• Flexibility to occasionally work evenings or weekends for special events.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

life-more-abundant.