Client Intake Coordinator

Ann Arbor, MI - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Client Intake Coordinator

At Avalon housing is a human right. Our mission is to build healthy safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services such as case management. We dont just help people find housing; we help people stay and thrive in their homes.

If you are passionate about creating more diverse inclusive and equitable communities where all people are welcome Avalon may be a good fit for you.

The Client Intake Coordinator streamlines client onboarding guiding clients from referral to lease signing or further. This role combines administrative support client engagement and inter-departmental coordination. As the main contact for new clients they bridge the gap between prospective tenants and Avalons Services and Property Management Teams.

In addition to a competitive salary here are some of the key benefits that Avalon staff receive:

Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!

Medical Benefits: Full-time employees can select from three medical insurance plans including coverage options for you and your family. Plus Avalon covers dental and vision insurance-with no per-payroll premium contribution!

Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums.

403(b) Retirement Plan: Avalon sponsors a 403(b) retirement plan through Vanguard available to all employees.

Core Responsibilities Include:

Intake Coordination/Waitlist Management

Receive referrals from the Chronic Homeless Prioritization (CHP) committee and initiate the intake process
Serve as the primary point of contact for new clients guiding them through Avalons intake process
Perform necessary income certifications on applicants along with processing the appropriate applications through our third party auditor for approval prior to move in in compliance with Avalons Tax Credit commitments.
Perform Initial Housing Assessments
Coordinate document support with third party Housing agents
Arrange meetings between clients and Avalon staff ensuring a seamless transition to the Avalon Property Management and Services teams
Create a client profile in our database system and collect all appropriate documents/data
Assertive outreach to unhoused people at the Delonis Shelter camps warming centers as needed for purposes of intake coordination
Participate in program development efforts and provide input to optimize the intake process
Serve as the lead on any wait list opening and management for Avalons non-suppprtive housing units.

Data / Document Management

Accurately and promptly enter client data into relevant systems including Foothold and HMIS
Support with other software systems including OneSite Property Management software
Coordinate third party voucher applications and needed documentation. (AAHC RPI CMA JHC etc)
Assist the Property Managers with data for the department dashboard as well as the joint dashboard with Services and Evaluation
Adhere to regulations and standards ensuring client data is managed with utmost confidentiality. This includes HIPAA and various other regulatory requirements.
Participate in data management process improvement work overall.
Participate in reports due to third party funding sources when necessary.

Desired Qualifications & Experience

Prior experience in intake coordination preferably in healthcare or housing
Proficiency in data management systems with a preference for experience in Foothold and HMIS
Strong interpersonal skills and a dedication to providing exceptional customer service
Ability to work cross-functionally with multiple teams
Knowledge of document verification and administrative support
Some background in social work or behavioral science
Understanding of HIPAA regulations
Strong organizational skills and ability to work on and track multiple tasks
Job Title: Client Intake Coordinator

Reports to: Director of Property Manager

Location: Primarily based at Avalons main office at 1327 Jones Drive Ann Arbor. Regular field and outreach work to locations such as the Delonis Shelter. Remote work is possible when focusing on administrative tasks.

Status: Salaried Exempt

Starting Wage: $$47547.00

Benefits including excellent health insurance options dental & vision 403(b) generous vacation and additional holidays Life / AD&D / Short disability plans Employee Assistance & Wellness programs

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesnt request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.

Required Experience:

Job Description: Client Intake Coordinator At Avalon housing is a human right. Our mission is to build healthy safe and inclusive supportive housing communities as a long-term solution to homelessness. Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of...