Sr. Field Service Engineer
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hours: 10:00 am - 6:00 pm
Job Summary
The Sr. Field Service Engineer is responsible for providing expert-level technical support troubleshooting and maintenance for a variety of complex IT systems and equipment at customer sites. This role ensures high levels of customer satisfaction through professional service delivery and effective problem resolution.
Job Responsibilities
* Perform installation configuration maintenance and repair of hardware and software across diverse IT environments including servers storage networking devices and other peripherals.
* Diagnose and resolve complex technical issues on-site at customer locations often under time-sensitive conditions utilizing advanced diagnostic tools and methodologies.
* Conduct preventative maintenance and system upgrades to ensure optimal performance and minimize downtime for customer infrastructure.
* Provide technical guidance and training to end-users and junior technical staff on system operation and best practices.
* Document all service activities including problem descriptions resolutions and configurations accurately and in a timely manner.
* Collaborate effectively with internal teams (e.g. sales support engineering) to ensure seamless service delivery and customer satisfaction.
* Manage parts inventory logistics and return merchandise authorization (RMA) processes for service-related components.
* Adhere to all company policies procedures and safety guidelines while performing on-site service.
* Act as a trusted technical advisor to customers identifying potential service enhancements or solutions.
* Participate in an on-call rotation as required to provide 24/7 support for critical customer issues.
Job Qualifications
* Bachelors degree in computer science Information Technology Electrical Engineering or a related field or equivalent practical experience.
* 5 years of progressive experience in a field service engineering role preferably supporting enterprise-level IT infrastructure.
* Proven expertise in troubleshooting and repairing server hardware (e.g. Dell HP Lenovo) storage area networks (SANs) and network devices (e.g. Cisco Juniper).
* Strong understanding of operating systems including Windows Server Linux and virtualization technologies (e.g. VMware Hyper-V).
* Relevant industry certifications (e.g. CompTIA A Network Server CCNA MCSE ITIL) are highly desirable.
* Excellent problem-solving skills and the ability to work independently and under pressure.
* Exceptional communication (verbal and written) and interpersonal skills with a strong customer service orientation.
* Ability to travel frequently to customer sites often with short notice and possess a valid drivers license.
* Capable of lifting and moving equipment up to 50 pounds.
* Strong organizational skills and attention to detail for managing multiple service calls and documentation.
Key Skills
At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.
Whats In It For You
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
- Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.
Dont meet every single requirement Apply anyway.
At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law.
TD SYNNEX is an E-Verify company
Required Experience:
Senior IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Descubre TD SYNNEX ServiceSolv: expertos en transformación digital, análisis de datos, modernización tecnológica, y estrategias de marketing y ventas en LATAM
