Student Communication Support

Student Communication Support 42 Portugal

ABOUT US:

42 adopts a disruptive learning model based on peer-to-peer methods and project-based learning. At 42 students seek and share knowledge with one another in person while solving real-world problems and supporting each other along the way. Peer-to-peer learning encourages critical thinking communication and innovation preparing students for an independent working environment.
The 42 program is 100% free. We believe that everyone deserves the opportunity to develop their talents which is why 42 students do not have to pay anything before during or after the program. This is made possible thanks to several patrons who decided to invest in excellence in education and give you this opportunity.
At 42 there are no classes or predefined schedules. The campus is open 24 hours a day 7 days a week 365 days a year. As such each student has the freedom and responsibility to build their own learning plan and work when they are most productive at their own pace.

42 in Portugal was launched in July 2020 by Shaken Not Stirred and since then has received more than 65000 applications and welcomed over 2000 students. The first campus opened in Lisbon with a second campus inaugurated in Porto in July 2022.

Learn more about 42 Lisboa here and 42 Porto here

ABOUT THE ROLE:

The role of Student Communication Support is part of the Operations team at 42 Portugal and is responsible for ensuring clear consistent and timely communication with students throughout the different stages of their journey from the piscines to the regular program.

This role has an operational and execution-focused nature concentrating on translating internal information decisions and processes into communications that are understandable and accessible to students. The role is essential to ensure that students are well informed about rules deadlines events internal opportunities and campus dynamics contributing to the schools smooth day-to-day operation.

Although it works in coordination with several teams (Operations Pedagogy Admissions) this role does not have marketing or external communication responsibilities and is fully oriented toward internal communication and support for the student experience.

Main responsibilities include:

• Communication with students: Draft and publish operational communications directed at students namely announcements on Slack emails messages on internal platforms and other defined channels. Communicate information related to events deadlines rules procedures internal opportunities and operational changes.
• Internal information coordination: Coordinate with different internal teams to collect validate and consolidate information relevant to students ensuring that it is communicated in a clear and structured manner.
• Communication channel management: Ensure the correct use of student communication channels maintaining consistency of tone clarity and organization of information.
• Support for events and internal initiatives: Support communication associated with academic and community events (kick-offs exams information sessions workshops student-led initiatives).
• Ongoing operational support: Act as a support point for recurring communications related to campus operations contributing to the reduction of questions and to the continuous improvement of information flows.
• Improvement of communication processes: Identify opportunities for improvement in how information is communicated to students proposing practical adjustments that increase efficiency and clarity.

WHAT YOU BRING:

• Clear and precise written communication: Strong ability to write objective well-structured and easily understandable messages for different internal audiences.
• Operational autonomy: Ability to execute communications independently based on existing information without the need for continuous technical supervision.
• Organization and attention to detail: Rigor in information management meeting deadlines and maintaining consistency in communications.
• Professional experience: Up to 12 years of experience in operational support roles internal communication customer support student services or similar areas (valued).
• Prioritization skills: Ability to manage multiple requests and communications simultaneously in a dynamic environment.
• Practical mindset and sense of responsibility: Focus on problem-solving and on ensuring the smooth functioning of daily operations.
• Comfort with digital tools: Experience using tools such as Slack email collaborative platforms and other digital systems (desirable).
• Teamwork: Ability to collaborate with different areas maintaining a constructive and solution-oriented attitude.
• Community management: Previous experience managing online or on-site communities preferably in educational or student-focused environments ensuring clear communication engagement and respectful interaction among members.
• Alignment with the mission of 42: Identification with the values of inclusion autonomy and peer-to-peer learning that characterize 42.
• Preferred experience with tools such as Slack and Brevo.
• Fluency in English and Portuguese (spoken and written) is mandatory.

WHAT WE OFFER:

• A full-time position to be performed on-site at 42 Porto;
• A collaborative team where everyone feels the need to contribute their best to help this project grow;
• A compensation and benefits package that matches the level of responsibility required by the role aligned with the candidates experience;
• Holidays: 6 additional days in addition to mandatory vacation days;
• Health insurance: 75% co-financed by the organization;
• Learning and development opportunities to promote continuous growth;

REPORTING TO: 42 Portugal COO