Application Support Junior (Hybrid)

APPLICATION SUPPORTJUNIOR (HYBRID PORTO)

Portuguese company hires for hybrid position

Location: PortoPortugal

Only candidates already basedin Portugal will be considered

Work Model: Hybrid(office remote)

Language Requirements:French (Native/Fluent)

Seniority: Junior (0-3years)

Sector: Banking

Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success

About the Role

We are looking for a Junior Application Support Analystto join an international support team in Porto. This is a greatopportunity for someone starting their career in Application Support / ITHelpdesk eager to develop technical and customer-facing skills in astructured and professional environment.

In this role you will ensure smooth processing of customerrequests and incidents maintaining high standards of service qualitysecurity confidentiality and operational excellence.

Your Key Responsibilities

As part of the Application Support Team you will:

• Handle and manage incoming requests via phone email and support channels
• Ensure requests are processed according to quality standards procedures and security policies
• Maintain an excellent customer relationship ensuring high satisfaction and professional communication
• Identify dissatisfaction signals and escalate when needed
• Ensure strict compliance with confidentiality and data protection rules
• Report incidents malfunctions anomalies and service disruptions
• Support continuous improvement by:
• Sharing knowledge and best practices with the team
• Suggesting process and organizational improvements
• Updating internal procedures and operational documentation

What Were Looking For

To succeed in this position you should bring:

• Strong interest in Application Support / IT Support / Helpdesk
• Ability to manage customer complaints questions and incidents professionally
• Excellent communication and call-handling skills
• Strong teamwork mindset adaptability and a results-driven attitude
• High level of rigor resilience and customer orientation
• Familiarity with management and decision-making tools
• Solid knowledge of computer tools and office applications
• French (Native or Fluent) is mandatory

Whats in It for You

This position offers an attractive benefits packageincluding:

• Packed lunch
• Transportation allowance
• Child allowance
• Private health insurance (including spouse and children)
• Life insurance and travel insurance
• Hybrid working model (remote office balance)
• Continuous training and career development opportunities locally and internationally
• A diverse inclusive and supportive work environment

Our Commitment

We are committed to:

• Diversity & Inclusion
• Work-life balance
• Flexible and modern remote work conditions

Keywords (CV)

Application Support Helpdesk Incident Management CustomerSupport Ticketing System Troubleshooting IT Support Service Desk SLACustomer Relationship Reporting Process Improvement Knowledge SharingDocumentation Data Confidentiality Security Procedures Hybrid Work PortoFrench Fluent Call Handling Email Support

#CI - PROC26082