IT Manager in Austin, TX

Submission Due: 12/19/2025
Duration: 06 Months (W2 Only)
Location: Austin TX 78754(Hybrid Role)(2 Days Onsite)

Job Summary
The Technical Manager is responsible for overseeing the planning deployment validation and support of SSA application environments across development test training and production. This role ensures high availability stability and scalability of applications by coordinating across multiple IT organizations leading Agile/DevSecOps initiatives managing environmental demand and driving automation and standardization efforts.
The position requires strong technical judgment leadership and hands-on experience with Agile methodologies CI/CD pipelines environment management and application monitoring tools.

Key Responsibilities
Environment & Release Management

• Oversee deployment and validation of SSA application releases and system enhancements to production.
• Plan coordinate and manage environment setup and configuration to ensure timely delivery.
• Manage environment standups refactoring and reconfiguration through manual and automated processes (code database configuration security and platform updates).
• Coordinate software deployments with development teams DevOps engineers testers operations security teams business stakeholders vendors and consultants.
• Maintain high availability across development test training and production environments.

• Lead and triage troubleshooting sessions involving subject matter experts across application middleware database network security and infrastructure teams.
• Oversee troubleshooting of environment issues in development and test environments.
• Drive root cause analysis (RCA) documentation and implement corrective and preventive actions.
• Train junior team members and continuously improve troubleshooting and support processes.
• Provide on-call support during workdays and nights/weekends as required.

• Lead IT sprints and projects focused on improving environment delivery through automation and standardization.
• Provide Scrum Master support for DevSecOps teams using Agile methodologies.
• Participate in backlog grooming user story development sprint planning retrospectives and prioritization.
• Ensure Agile practices align with SSA goals and Social Services Applications Agile guidelines.
• Identify manage and remove sprint impediments while fostering self-organizing teams.

• Maintain and manage the IT DevOps roadmap aligned with SSA goals and objectives.
• Attend IT Governance meetings and update the roadmap to reflect changing priorities.
• Seek senior management approval for roadmap changes and initiatives.
• Support environment demand planning and resource allocation.

• Oversee staff assign work and manage team productivity.
• Promote team harmony resolve conflicts mentor staff and support professional development.
• Provide coaching on Agile practices and DevSecOps processes.

• Produce critical and complex reports for management including:
  • Environment usage and assignment reports
  • CI/CD pipeline status progress and effectiveness
  • Risk issue and performance metrics
• Present advanced IT technology proposals and implementation strategies to senior leadership.
• Communicate effectively with technical and business stakeholders at all organizational levels.

• Perform other related duties as assigned.

• Environment planning coordination and risk management 25%
• Deployment coordination and environment configuration 20%
• Troubleshooting leadership RCA and process improvement 20%
• DevOps roadmap and governance participation 5%
• Scrum Master and Agile support 10%
• Team leadership and staff management 5%
• Reporting and executive communication 10%
• Other duties 5%

• In-depth knowledge of Agile frameworks (Scrum Kanban XP).
• Strong understanding of CI/CD DevSecOps ATDD TDD continuous testing automated testing and estimation.
• Ability to supervise staff assign work and manage priorities.
• Strong analytical and problem-solving skills including use of metrics (velocity burndown charts).
• Excellent written and verbal communication skills.
• Proven leadership mentoring coaching and conflict-resolution abilities.
• Ability to manage competing demands while maintaining a strategic perspective.
• Strong organizational and planning skills.

• Agile Project Management tools: Jira Rally VersionOne or equivalent
• Monitoring and APM tools: Splunk Dynatrace (highly preferred)
• CI/CD pipelines and environment automation tools
• Microsoft Project Visio and Microsoft Office Suite
• Knowledge of SDLC / PMLC methodologies
• Experience overseeing multi-functional project teams

• Bachelors degree in Computer Science Computer Information Systems Management Information Systems or related field (preferred).
  Equivalent experience may substitute for education.
• 5 years hands-on experience managing large-scale software development projects.
• 5 years hands-on experience with SCRUM/Agile methodologies in enterprise application environments.

• PMI Agile Certified Practitioner (ACP)
• PMI Project Management Professional (PMP)

Required Skills :

Basic Qualification :

Additional Skills :

Note: Format details. Candidate Name Calibri 14/Centre. Layout Margin Narrow. Paragraph setting No space/0 spacing between lines. Font Calibri 11. The resume should not be longer than 4-5 pages. The summary should be in 4 to 5 lines. Resume Format: DOCX- Calibri 11 with name only (you need to explain monthly gaps as well in the resume for all positions) portfolio links (if any) should be mentioned in the resume. Note: Only W2 US citizen or Green Card. Proof of work authorization is required. 10 years Background Check Employment Check Education Check Drug Test.

Background Check : No

Drug Screen : Yes