Diagnostic Engineer Customer Service Technical Content author

Woodridge, IL - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Diagnostic Engineer /Customer Service Technical Content author

Location: Woodridge Illinois

Onsite/ Remote: Day 1 Onsite at customer location

Job Description: Diagnostic Engineer /Customer Service Technical Content author

Experienced in vehicle mechanics for more than 4 years at service advisor or at dealership
Experience in automotive/truck support aftermarket services
To identify gaps between recalls and service content or repair information available for that. And provide solution accordingly.
Prior hands on automotive/diesel experience working with step based published diagnostics
Microsoft familiarization (Outlook TEAMS Excel PowerPoint etc.)
Comprehends dealer facing step-based diagnostics
Willingness to get to the root cause of the problem
Willingness to identify problems while also proposing solutions
Communicate effectively through phone email or chat
Wanting to make a difference and challenge the process
Being well organized and tracking identified items inside a repository
Ability to meet deadlines monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables
Ability to multitask prioritize tasks and interface with many personalities
Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
Experience with vehicle recalls and provide corrective action plans
Independently gather information from technical and non-technical Subject Matter Experts to organize develop and write technical service content
Strong Technical Diagnostic Step Based Understanding
Strong Root Causal Understanding (LEAN 5 Whys 6 Sigma)
Strong Attention to Detail (Comparing Investigating Identifying)
Customer Focused (Whats The Right Thing To Do)
Good understanding of Agile environment
Excellent verbal and written communication skills
To work with cross-functional Teams
Ability to Multi-task on various projects

Strong MS Office tools experience including Word Excel SharePoint and OneNote
Extremely Organized on tasks (What Are You Working On What Are You Waiting On What Do You Need Help With What Is Next In Line)
Understanding of structured authoring (DITA) and basic knowledge of Arbortext
Knowledge of automotive system theory in any or all the following areas:
- Electronic and electrical fundamentals
- Mechanical procedures
- Modern automotive systems

Job Title: Diagnostic Engineer /Customer Service Technical Content author Location: Woodridge Illinois Onsite/ Remote: Day 1 Onsite at customer location Job Description: Diagnostic Engineer /Customer Service Technical Content author Experienced in vehicle mechanics for more than 4 years at serv...

Job Title: Diagnostic Engineer /Customer Service Technical Content author

Location: Woodridge Illinois

Onsite/ Remote: Day 1 Onsite at customer location

Job Description: Diagnostic Engineer /Customer Service Technical Content author

Experienced in vehicle mechanics for more than 4 years at service advisor or at dealership
Experience in automotive/truck support aftermarket services
To identify gaps between recalls and service content or repair information available for that. And provide solution accordingly.
Prior hands on automotive/diesel experience working with step based published diagnostics
Microsoft familiarization (Outlook TEAMS Excel PowerPoint etc.)
Comprehends dealer facing step-based diagnostics
Willingness to get to the root cause of the problem
Willingness to identify problems while also proposing solutions
Communicate effectively through phone email or chat
Wanting to make a difference and challenge the process
Being well organized and tracking identified items inside a repository
Ability to meet deadlines monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables
Ability to multitask prioritize tasks and interface with many personalities
Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
Experience with vehicle recalls and provide corrective action plans
Independently gather information from technical and non-technical Subject Matter Experts to organize develop and write technical service content
Strong Technical Diagnostic Step Based Understanding
Strong Root Causal Understanding (LEAN 5 Whys 6 Sigma)
Strong Attention to Detail (Comparing Investigating Identifying)
Customer Focused (Whats The Right Thing To Do)
Good understanding of Agile environment
Excellent verbal and written communication skills
To work with cross-functional Teams
Ability to Multi-task on various projects

Strong MS Office tools experience including Word Excel SharePoint and OneNote
Extremely Organized on tasks (What Are You Working On What Are You Waiting On What Do You Need Help With What Is Next In Line)
Understanding of structured authoring (DITA) and basic knowledge of Arbortext
Knowledge of automotive system theory in any or all the following areas:
- Electronic and electrical fundamentals
- Mechanical procedures
- Modern automotive systems