Desktop Support Engineer

Trigent Software Private Limited

Job Location:

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Summary: As a Technology Support Engineer you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability creating and implementing Requests for Change and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of documentation related to system configurations and processes.- Engage in continuous learning to stay updated with the latest technologies and best practices in workplace technology solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Workplace Technology Solutions.- Strong analytical and problem-solving skills to effectively address technical issues.- Experience with incident management and service desk tools.- Ability to communicate technical information clearly to non-technical stakeholders.- Familiarity with ITIL framework and best practices in service management. Additional Information: - The candidate should have minimum 2 years of experience in Workplace Technology Solutions.