L1 Support Specialist

Bengaluru Urban - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

About OnebyZero

OnebyZero is a next-generation Data and AI consulting company headquartered in Singapore and driving impact across APAC. As an AWS-exclusive partner we help enterprises modernize data transform with AI and apply Generative AI in ways that deliver real business results.

Our vision is simple while at the same time ambitious: to make AI adoption both impactful and human-centered. We collaborate with leading enterprises in banking telecommunications retail and other industries to help them unlock tangible value from their data and AI initiatives. By combining deep industry expertise trusted partnerships and a relentless focus on outcomes OnebyZero empowers organizations to go beyond pilots and achieve lasting scaled impact

About the Role

The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software hardware and network infrastructures. The goal is to maximize uptime and productivity for business users. You will be the first point of contact for technology-related assistance delivering support across various communication channels.

What Youll Do & The Impact Youll Have

Process Health Check:

Validate and oversee Start-of-Day and End-of-Day processes.
Generate and deliver system health check reports.
Detect and escalate system issues promptly.

System Monitoring:

Continuously monitor the Process Dashboard for anomalies.
Report discrepancies to L2 support and keep detailed records of issues.
Liaise with internal and external stakeholders for issue communication.

Incident Management:

Gather and convey detailed information on application/network/hardware issues to L2 support.
Log incidents in the IT Service Management tool and route tickets accurately.
Facilitate issue resolution by providing in-depth issue descriptions to L2 teams.
Implement documented workarounds for known issues and contribute to process documentation.
Draft and maintain system documentation including user manuals guides and FAQs.

Requirements

What Youll Bring to the Table

Must-Have Skills:

Bachelors degree in Computer Science Engineering or a related Management field.
A minimum of 6 months of experience in one or more of the following roles:
Helpdesk Representative
Maintenance Specialist
Customer Support Specialist
Preference for candidates with ITIL certification or cloud (esp AWS) fundamentals knowledge.

Nice-to-Have Skills:

Analytical:

Proficient in problem detection data analysis and drawing logical conclusions.
Capable of researching evaluating and synthesizing system monitoring data into actionable insights.

Communication:

Exceptional command of English both in written and verbal forms.
Effective coordination with users and management both internally and with third-party stakeholders.
Responsive and constructive in addressing user inquiries or concerns.

Work and Relationship Management:

Strong organizational skills with the ability to prioritize tasks and manage time effectively.
Ability to work independently with a flexible work schedule.
Autonomous in managing multiple tasks with minimal oversight.
Dedicated to forging and nurturing strong relationships both within and outside the organization.

Benefits

What We Bring to the Table

Impact-First Culture: Your work directly contributes to real-world AI solutions and business outcomes.
Professional Growth: Continuous learning opportunities mentorship from industry leaders and a clear path for career development.
Competitive Compensation: Market-leading salary benefits and incentives.
Dynamic Team Environment: Collaborate with a high-performing team that values curiosity integrity and ownership.
Global Exposure: Opportunities for international travel.

OnebyZero is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Skills:

What Youll Bring to the Table Must-Have Skills: Bachelors degree in Computer Science Engineering or a related Management field. A minimum of 6 months of experience in one or more of the following roles: Helpdesk Representative Maintenance Specialist Customer Support Specialist Preference for candidates with ITIL certification or cloud (esp AWS) fundamentals knowledge. Nice-to-Have Skills: Analytical: Proficient in problem detection data analysis and drawing logical conclusions. Capable of researching evaluating and synthesizing system monitoring data into actionable insights. Communication: Exceptional command of English both in written and verbal forms. Effective coordination with users and management both internally and with third-party stakeholders. Responsive and constructive in addressing user inquiries or concerns. Work and Relationship Management: Strong organizational skills with the ability to prioritize tasks and manage time effectively. Ability to work independently with a flexible work schedule. Autonomous in managing multiple tasks with minimal oversight. Dedicated to forging and nurturing strong relationships both within and outside the organization.

About OnebyZero OnebyZero is a next-generation Data and AI consulting company headquartered in Singapore and driving impact across APAC. As an AWS-exclusive partner we help enterprises modernize data transform with AI and apply Generative AI in ways that deliver real business results.Our vision is s...