Principal Engagement Executive

Our Company

As one of the worlds most innovative software companies whose products touch billions of people around the world Adobe empowers everyone everywhere to imagine create and bring any digital experience to life. From creators and students to small businesses global enterprises and nonprofit organizations customers choose Adobe products to ideate collaborate be more productive drive business growth and build remarkable experiences.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth.Wereon a mission to hire thevery bestand believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

About Adobe

Adobe is changing the world through digital experiences. Our mission is to empower everyonefrom students and emerging artists to global enterpriseswith the tools they need to build powerful content and deliver outstanding customer experiences. We thrive at the intersection of creativity and data helping people and businesses bring their ideas to life in bold meaningful ways.

Adobe cultivates a workplace where innovation inclusion and impact thrive. We know excellent ideas can originate from any source andwerecommitted toprovidingeveryemployeethe opportunity to lead grow and contribute.

The Opportunity

The Adobe Customer Solutions Engagement Executive manages substantial innovative projects for critical Adobe accounts. Acting as a trusted advisor and strategic guide you help Sales and Delivery teams align projects with customersobjectives. Youmaintainhigh customer satisfaction and meet business goals. Recognized as a business contributor and delivery specialist you are the primarycustomercontact in a billable capacity. You drive the delivery of desired results while preserving strong executive connections.

This position merges excellent delivery and client relationship supervision concentrating on client and partner communication cross-functional teamwork and technical skills to advance business transformation. Success requires collaborating across peopleprocess and technology with an industry or customer practitioner perspective to produce measurable customer value.

What Youll Do

Customer Engagement & Delivery Leadership

• Entrusted with managing the completion of all engagements related to Adobes customer service offerings. This applies to a defined group of strategic customers in the Americas. This entails ensuring project fulfillment and upholding customer approval across every project and workstream.

• Ensure customer requirements are met resulting inthe measurable encouraged business value aligned to customer priorities andobjectives.

• Act as the primary liaison for customer executive coordination and work with any customer partners within the customers broader network.

• Upon contract booking ensuredetailedand efficient transition from Sales to Delivery.

• Ensure successful project closeout and transition from delivery to post-delivery teams.

• Work cross-functionally with Sales Delivery and Product teams toalign oncustomer success plans and define opportunities to drive value across Adobe solutions.

• Serve as the main partner concern contact ensuring customer issues are resolved promptly and projectsremainon course.

Operational Excellence

• Responsible foraccurateand effective revenue managementgrowthand margin execution including revenue acceleration backlog burnexpiration/extension management and alignment with Adobe Finance and Operations teams.

• Accountable for ensuring project revenue forecasts are up to date andaccurate.

• Ensure Project Managersare completingoperational functions in a timely and accurate manner including expense management time entry and approval.

• Accountable for customer health reporting and intervention management.

• Manages the team within Adobe Customer Solutions by directing team assembly employee onboarding and transitions. Additionallyhandleschanges in personnel or processes across all projects linked to their assigned account(s).

Services Expansion & Opportunity Development

• Partner with Adobe Sales teams to build new services opportunities andfacilitatecontract extensions change requests and addendums.

• Offer insights for account planning alongside the sales and project delivery units.

• Lead initiatives to renew and expand partnerships within the Customer Solutions division at Adobe with existing clients. This relies on a deep understanding of the clientsobjectivesand familiarity with the scope activities and resources necessary to achieve thoseobjectives.

Key Attributes for Success

• 8 years of hands-on experience in professional servicesconsultingor customer delivery experience of large programs preferably in SaaS or enterprise software.

• Experience with enterprise levelprojector program management.

• Proventrack recordof building positive relationships managing complex customerengagementsand leading transformation.

• Passion for operational rigor and customer value with a proven ability to collaborateleadand influence in a matrixed organization.

• Strong business insight and industryexpertisewith ability to speak to value drivers and use cases incustomerscontext via experience-based story telling.

• Ability to effectively navigate complex client situations and act as a change agent for our clients and within Adobe Services.

• Ability to seamlessly connect strategy and operational processes.

• Strong written and verbal communication skills executive levelpresenceand experience in working in a client advisory role.

• Able to travel 50% to support client engagements.

• Bachelors degree with an MBA or equivalent experience preferred.

• Digital marketing experience is preferred.

Why Join Adobe

This role offers an outstanding chance to develop the future of Adobes consulting business. You will make a significant impact on customers the business and your team.Youlljoin a company known globally for innovation culture and creativity. You will work alongside some of the most skilled minds in the industry to push boundaries and drive meaningful outcomes.

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community AdobeForAll comprehensive benefits programs the stories we tell the customers we serve and how you can help us change the world through personalized digital experience.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law. Learn more.

Adobe aims to make accessible to any and all users.If you have a disability or special need that requires accommodation to navigate our website or complete the application processemailor call .