Principal, Account Management

As a Principal Account Management you are accountable for the overall customer health growth and value delivered to Leagues customers with a focus on our Canadian customers. Your core responsibilities include managing key customer relationships where you will partner closely with their digital leaders to understand core business needs and advise on how Leagues platform will help them achieve success through modern and differentiated digital & AI experiences. You will work cross-functionally at League to deliver on those needs through upsells and customer management that drives commercial success and positive business outcomes. You will report to an AVP of Account Management and lead key customer relationships for League.

To be successful in this role it will be vital to have strong client management and communication skills strategic thinking skills to manage complex customer scenarios and commercial acumen to identify and drive forward on growth opportunities and renewals within our customer relationships.

In this role you will:

• Act as the primary business lead and strategic relationship owner from League for designated platform customers
• Drive strong customer health and account growth through upsells and cross-sells
• Lead account strategy and planning for platform customers
• Drive the definition of high-level business requirements for the product solution in collaboration with a cross-functional team at League.
• Measure and ensure customers achieve desired business outcomes and realize value through the solutions that League is delivering to them.
• Act as the voice of customer to internal teams
• Partner day-to-day with program management to drive customer health including through assessing progress driving key deliverables supporting on-track and successful launches of new solutions and enhancements and support the escalation and navigation of customer issues
• Support future roadmap ideation from the business and solution standpoint in collaboration with the League product & engineering team.
• Lead other key strategic initiatives for League to drive overall growth
• Security-related responsibilities:
  • Compliance with Information Security Policies
  • Compliance with Leagues secure coding practice
  • Responsibility and accountability for executing Leagues policies and procedures
  • Notification of HR Legal Compliance & Security of any incidents breaches or policy violation

Were looking for:

• 8-10 years work experience ideally in a digital health company tech company serving healthcare organizations healthcare management consulting or equivalent industry experience
• Experience developing and implementing the strategy operations and user-facing solutions for digital health applications ideally with major payors health providers or pharmacy retailers
• Experience negotiating service & software upsells or handling client renewals
• Experience working with external clients from major Fortune 500 companies
• Experience working on large and complex programs coordinating and managing cross-functional workstreams to deliver new digital solutions and in particular working closely with Product Management and Engineering teams
• Experience navigating and resolving complex customer challenges
• Startup and/or growth stage technology experience preferred (but not required)
• Digital transformation consumer omni-channel experience patient engagement experience product strategy experience a bonus

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with Leagues needs a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer which we hope you will accept!
• Prior to joining us we conduct reference and background checks. Additional checks could be required for US Candidates depending on the role you are exploring.