Support Services Administrator
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Setup and Location: Work from Home
Work Schedule: 10:30 AM 7:30 PM AEST 8:30 AM 4:30 PM PHT
Employment Type: Full-time
Ready to do work that actually excites you
To provide efficient administrative and customer support through accurate processing of technician- submitted dForms preparation of customer reports and invoices and maintenance of customer asset records in simPRO. This role is critical to ensuring the smooth delivery of service outcomes and timely communication with customers.
Key functions of the role include but are not limited to:
- Administrative functions
- Customer Service Support
- Database management
- Reporting and analysis
What Youll Do
Youll be the kind of person who:
dForms processing & report preparation
- Review and process technician-submitted dForms
- Prepare PDF test reports for customers based on dForms data
KPI: All reports accurately generated and sent to customers within agreed timeframes
Customer Invoicing
- Create and send invoices based on completed test reports
KPI: Invoices issued promptly and accurately. Alignment of invoices with completed reports
Asset Management (simPRO)
- Update customer asset records in simPRO with test outcomes and technician notes
- Ensure data integrity for future reporting and scheduling
KPI: High accuracy of asset records. Data updated within expected timeframes
Customer Communication & Support
- Respond to customer queries relating to reports invoices and service details
- Direct complex queries to the appropriate internal team member
KPI: Timely and professional customer responses. Positive customer feedback
General Admin & Support
- Provide backup support to other admin team members during busy periods or absences
- Ensure processes are followed and updated where needed
KPI: Support tasks completed accurately and on time. Procedures maintained and reviewed periodically
Team Culture
- Demonstrates positive respectful communication with colleagues
- Actively supports team members and contributes to a collaborative work environment
- Models behaviours consistent with Heart Savers values
Requirements
What You Bring
Were looking for someone who:
Essential
- 2 years experience in an administrative support role
- Strong attention to detail and accuracy
- Proficient with MS Office and cloud-based systems
- Strong written and verbal communication
- Ability to prioritise workload and manage deadlines
- Professional proactive and team-oriented
Preferred
- Experience using simPRO or similar field service management software
- Exposure to customer-facing service or sales environments
- Experience processing technician job data or similar workflow systems
Personal Qualities
- Loyal dependable and takes ownership of responsibilities
- High standard of professionalism and customer service
- Confident working independently and collaboratively
- Adaptable and open to continuous improvement
Benefits
Why Youll Love Working Here
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Lets Talk
If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.
Required Skills:
To provide efficient administrative and customer support through accurate processing of technician- submitted dForms preparation of customer reports and invoices and maintenance of customer asset records in simPRO. This role is critical to ensuring the smooth delivery of service outcomes and timely communication with customers. Key functions of the role include but are not limited to: Administrative functions Customer Service Support Database management Reporting and analysis
Required Education:
Bachelors degree
Company Industry
IT Services and IT Consulting
Key Skills
- Fashion Retail
- CSS
- HTML
- Banking & Finance
- Health And Safety Management
