PreSales Support Representative
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 63000 - 63000
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Position Purpose
To provide support to the Solution Architect team
Vision & Core Values
Data#3s vision is to harness the power of people and technology for a better future. These core values define the expected behaviours of our people which in turn shape the culture of our business.
Key Responsibilities
Contributes to teams sales and solution productivity for smaller engagements/short form proposals/template proposals/3rd party related proposals Managed Services proposal and etc.
Lead/help the creation of sales proposals RFP responses and presentations.
Ensure consistency of proposals accuracy and compliance with company standards
Maintain a library of templates case studies and standard content for reuse.
Track proposal deadlines and deliverables to ensure timely submission.
Review documents for clarity and structure before submission.
Meets outbound response metrics as set and measured on a monthly basis
Contribute positively towards the achievement of margin performance targets in all aspects of the teams activities
Respond to inbound telephone calls emails and IMs promptly and efficiently
Work with Sales Solution Architect Project Manager INS Team and Professional/Managed Services to gather input and build tailored solutions.
Performs other duties as requested to support the Professional/Managed Services sales and delivery teams
Ensure Data#3 sales and solution architect process is followed in conjunction with the relevant team i.e. CSRs Services Coordinators and Project Managers etc.
Ensure customer and sales data is current and accurate.
Work within sales/presales and services solution engagement processes.
Attend and contribute to team meetings as appropriate.
Help Presales team position solutions more effectively.
Additional Responsibilities
Additional Position Requirements
As part of your position in addition to (c) above you:
may be required to perform your duties off-site including at customer vendor/partner and supplier sites which require as a condition of entry you to hold a National Police Certificate;
may be responsible for accessing internal and third party computer systems containing highly sensitive confidential corporate and personal information;
may be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity.
Accordingly the satisfactory completion of a National Police Certificate is an inherent requirement of your position.
Key Experience Skills & Abilities
Experience
Experience in presales proposal writing and/or sales support.
Proven track record of integrity in dealing with personnel customer and supplier issues.
Proven track record of developing and maintaining customer and vendor relationships.
Knowledge of Professional Services and Infrastructure operations.
Familiarity with RFP processes and sales cycle is a plus.
Skills
Strong writing editing and presentation skills with an eye for detail.
Ability to balance multiple assignments/tasks under tight deadlines.
Effective negotiation and problem resolution skills to achieve win/win situation.
Focus on attention to detail and ability to closely follow instructions.
Efficient collaboration skills with internal / external customers and cross functional teams.
Excellent verbal and written communication and negotiation skills telephone manner and customer orientation.
Organized detail oriented and comfortable managing multiple deadlines.
A true team player who thrives on collaboration and feedback
Eager to learn and expand knowledge to continuously improve proposals and processes.
Required Skills:
Presales Description: Participate in architectural discussions related to achieving successful deployments Network administration of both hardware infrastructure and Linux based routers as well as multiple vendor firewalls Systems administration of Linux servers Scripting as required Perform partner technical support starting with Tier 3-4 escalations from Level 2 support desk Coordinate escalations with vendors Be part of the on-call support rotation Perform additional duties within the skill set for this position We will potentially be looking for multiple like resources to cover different shifts. Each position will largely have consistent working hours but will involve participating in duties as a senior engineer for on-call escalations. This position is primarily remote with occasional office visits for meetings. Qualifications/Experience/Skills: Minimum 5 years of experience as a Linux system and/or network engineer Ability and desire to quickly learn new topics and frameworks Extensive knowledge of Linux is a must including but not limited to: Package installation and maintenance configuring of networking and integration into existing networks core services Extensive knowledge of IP networking principles protocols and network design is required Knowledge of scripting languages such as Bash or Python is preferred Experience with configuration management systems such as SaltStack is preferred Excellent working knowledge in deploying and maintaining server hardware Excellent written and verbal communication skills Highly organized and process driven Professional services work a bonus Linux and network certifications a bonus
Company Industry
IT Services and IT Consulting
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
