Head of Internal Control

Career Directions Limited (CDL)

Job Location:

Nairobi - Kenya

Monthly Salary: Not Disclosed

Experience Required: 5-7years

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Position: Head of Internal Control

Reporting to: Directors or to any other person as may be designated by the Management

Job Scope: The Head of Internal Control is responsible for independent evaluation of all departments and business processes to ensure compliance risk

management operational efficiency and continuous improvement. The role aims to safeguard company assets maintain quality standards and promote

a culture of accountability across the organization.

1.1 Departments Under Internal Control Scope

Sales & Aftersales
Planning & Scheduling
Stockkeeping & Inventory
Warehousing & Delivery
Fleet & Logistics
Finance & Accounts
Contact Centre
Customer Experience
Information Technology (IT)

1.2 Main scope of services:

1. Internal Auditing & Compliance

Overview and schedule spot-check and surprise audits across all departments.

Ensure 100% adherence to company policies SOPs and regulatory requirements.

Test the veracity check accuracy and integrity of financial operational and customer service records.

2. Risk Management & Internal Controls

Perform risk assessments on key processes (sales logistics IT security financial controls).
Recommend and monitor risk mitigation measures to minimize operational and financial risks.
Detect and investigate irregularities fraud or policy breaches.

3. Quality & Standards Monitoring

Audit customer experience standards contact centre performance (response time resolution quality).
Review service delivery quality during aftersales delivery and installation processes.
Ensure IT systems and ERP controls maintain data integrity and security compliance.

4. Process & Efficiency Improvement

Identify process gaps and inefficiencies; propose streamlined workflows.
Recommend best practices for cost optimization and improved productivity.
Support digital transformation and automation initiatives with control mechanisms.

5. Reporting & Recommendations

Prepare detailed audit reports for the board of directors with findings risk assessments and action plans.
Track implementation of corrective actions and report progress regularly.
Present periodic summaries to the Board when required.

6. Training & Compliance Awareness

Conduct awareness sessions on internal controls and compliance standards.
Provide recommendations for training programs based on audit findings.

7. People Management

Lead a team of Inventory control and Internal Auditors
Maintain high team motivation professionalism and adherence to audit standards.

Requirements

Education:

Bachelors Degree in Accounting Finance Audit Business Administration or a related field.
Professional qualification such as ACCA ACA or equivalent will be a strong advantage.
Masters Degree in Business Finance or Risk Management would be an asset.

Experience:

Minimum 5 to 8 years of progressive experience in internal audit financial control or risk management roles.
Proven track record in conducting operational and process audits across multiple functions (finance logistics sales IT etc.).
Experience within a retail distribution or FMCG environment preferred with exposure to high-volume transactions and inventory-driven operations.
Hands-on experience with ERP systems (e.g. SAP Microsoft Dynamics Odoo or equivalent) and data analytics tools for audit and reporting purposes.
Demonstrated experience in designing and implementing internal controls compliance frameworks and risk management policies.
Exposure to fraud detection investigation and compliance reviews is highly desirable.
Experience in leading small audit or control teams and collaborating with senior management to drive corrective actions.

Key Competencies:

Strong analytical investigative and problem-solving skills.
High ethical standards confidentiality and integrity.
Excellent report writing and presentation skills.
Proficient in MS Office tools particularly Excel and PowerPoint.
Strong interpersonal and communication abilities to influence at all levels.
Ability to work independently and manage multiple audits simultaneously.

1.5 Skills & Competencies

Strong analytical investigative and problem-solving skills.
High level of integrity independence and confidentiality.
Excellent communication and report-writing skills.
Knowledge of ERP systems IT controls and data security standards.
Ability to work cross-functionally and maintain objectivity.

1.6 Working Relationships

Collaborates with Heads of Departments across all functions (Sales Aftersales Operations Logistics Finance IT CX HR).
Reports directly to the CEO and provides strategic insights on risk compliance and operational efficiency.

Position: Head of Internal ControlReporting to: Directors or to any other person as may be designated by the ManagementJob Scope: The Head of Internal Control is responsible for independent evaluation of all departments and business processes to ensure compliance riskmanagement operational efficienc...