Automotive Experienced Service Advisor
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Job Location:
Saint Cloud, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor
The Service Advisor plays an extremely important role in customer satisfaction and the overall continued success of Miller Auto. The position is the acknowledging customers meeting their needs and maintaining customer satisfaction at all times.
KEY AREAS OF RESPONSIBILITY:
Promptly meet and greet customers.
Communicate with customers on service needed.
Provide (written) accurate estimates for all services or repairs (prior to completing repairs).
Responsible for resolving customer complaints and/or misunderstandings.
Inform management of customers with complaints that cannot be resolved.
Make policy adjustments within the guidelines established by management.
Answer phone calls promptly courteously and professionally.
Avoid making promises that cant be kept and follow thru with promises that were made.
Assist customers in picking up vehicles; review charges take them to the cashier/ring them out and answer any questions.
Introduce customers to the Multi-Point Inspection.
Present a service menu of recommended services to every customer.
Obtain accurate parts and labor prices and inform customers for all customer pay and internal repair orders.
Contact customers with results of diagnosis and additional services needed.
Inform customers if delays are expected and document information on repair order.
Inspect repair order for proper pricing and information before contacting customer.
Contact customers and communicate the status of their vehicle.
Obtain properly documented telephone approvals for add on repairs.
Notify customers when special order parts come in and make appointment for service.
When presenting tire sale have good better best pricing available at all times.
Determine payment type and create repair order accordingly along with accurate customer information.
Properly document repair order changes.
Provide additional vehicle job status information/communication to department employees as needed.
Review and maintain open repair orders on a regular basis.
Maintain required factory training certification.
Manage and direct service runners as needed.
Maintain a record of carry over vehicles.
Maintain the cleanliness of workstation.
Maintain and execute compliance guidelines policies and procedures at all times. Including but not limited to state and federal laws health and safety policies OSHA Red Flags Privacy and OFAC.
Any other duties deemed necessary by management.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
QUALIFICATIONS
Must be presentable and professional appearing at all times
Must have valid drivers license
High school diploma or equivalent required
4-5 years relevant experience-preferred
Good organizational skills and time management
Excellent written and verbal communication skills
Excellent listening skills
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Product knowledge
ESSENTIAL PHYSICAL REQUIREMENTS
Pulling lifting grasping tactile sense repetitive motions seeing hearing talking climbing balancing stooping kneeling crouching reaching standing walking and pushing.
EQUIPMENT AND TOOLS
Camera computer fax copier scanner hoist various hand tools various power tools shampooer vacuum car wash power washer and various chemicals.
WORKING CONDITIONS
Noise extreme temperatures and wet/humid.
HAZARDS
Mechanical electrical chemical explosive burns fumes gases dusts and odors.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Miller Auto Plaza (MN) of St. Cloud MN serving Waite Park, Sartell, St Joseph, is one of the finest St. Cloud Group dealers.
