Customer Service Representative

Easley, SC - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

WILBERT INC

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

Responsible for acting as a liaison between customers and the company. Assists with complaints orders errors account questions billing cancelations and other queries. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism establish a positive rapport with each individual and present the organization in the best light possible.

Role and Responsibilities

Schedule orders including resolving purchase order discrepancies and communicating changes.
Implement changes to sales orders.
Review engineering change notices (ECNs) on orders in process and notify customer.
Review product returns for quality assurance communicate with customer and create replacement order if necessary.
Communicate with the customer during the placement and acceptance of the order.
Train new Customer Service Representatives.

Qualifications and Education Requirements

Associate degree or equivalent from two-year College or technical school; or 2-3 years of Customer Service experience with a Tier-1 Automotive supplier or equivalent combination of education and experience.
All required WilbertU Courses based on job title

Preferred Skills

Strong written communication skills including ability to write routine reports and correspondence
Strong verbal communication skills including speaking before groups of customers or employees
Strong phone contact handling skills and active listening skills
Proven customer support experience and ability to remain professional and courteous with customers at all times
Above average proficiency in office systems software word processing spreadsheets database
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages and volume using basic algebra and geometry.
Proficient data mining capabilities
Ability to read and interpret documents and instructions furnished in written oral diagram or schedule format.
Strong problem-solving skills including the ability to define problems collect data establish facts and draw valid conclusions.
Ability to work independently or within a group setting

Additional Notes

*The above job description is a broadly-based description and is not intended to contain all specifics of a particular job. This description is not a contract for employment. It does not include all aspects of the position such as potential duties assigned by supervisors with the requirement for flexibility in helping others for the companys overall benefit.

IQMS and EDI experience is a plus.

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.

Required Experience:

Unclear Seniority

WILBERT INCAs a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working op...