Senior Customer Service Representative
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Job Location:
Montgomery, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Koniag Data Solutions a Koniag Government Services company is currently looking for a Senior Customer Service Representative with a Secret Clearance to support KDS and our government customer in Montgomery offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and purpose is to provide one (1) Senior Customer Service Representative that has the ability to obtain a Secret Clearance that has the passion and interested obtaining Security or equivalent certification (some lead way on obtaining this certification within 4 months). This is a great opportunity to be part of a strong team that grows the skills of our members join a stable team (the effort has spanned multiple contract renewals and this effort is expected to continue to provide support to the DAF for the foreseeable future) and make a significant impact on the future of the DAF IT Functions Responsibilities & Duties may include but are not limited to:The person will be responsible for the following functions:Customer Support (Remedy) management issuesCoordinating multiple individual efforts on trouble shootingWebsite ManagementManage Microsoft Identity Manager (MIM) Active Directory Lightweight Directory Services (AD LDS) monitor associated services Website Management Customer Support Manage Microsoft Identity Manager (MIM) Active Directory Lightweight Directory Services (AD LDS) monitor associated services.5 years experience working in data center product or program management or business planning partnering with cross functional teams i.e. technical commercial sales policy finance and of data centers technical engineering requirementsPreferred Qualifications Support the management of Windows based platformsPerform routine system monitoringCustomer support for both on boarding new connections and resolving ticketsWork Experience Knowledge Skills & Abilities: Local to Montgomery ALSecurity or equivalent certification (some lead way on obtaining this certification within 4 months)Experience working with Windows based applicationsHelp desk or customer service experienceClearance Requirement:Ability to obtain Secret Clearance (Customer must approve)Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
