Remote Service Center Representative

Norfolk, MA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Job Responsibilities:

Provide remote customer service support for Ironside Restorations clients.
Handle incoming calls emails and messages efficiently and professionally.
Assist customers with inquiries concerns and service requests.
Document customer interactions and provide detailed information to other team members.
Coordinate with on-site technicians to schedule appointments and service calls.
Ensure customer satisfaction by resolving issues promptly and effectively.

Essential Qualifications:

Excellent communication skills both verbal and written.
Strong problem-solving abilities and customer service orientation.
Ability to multitask and work in a fast-paced environment.
Proficiency in using customer service tools and software.
High school diploma or equivalent.

Desired Experience:

At least 1-2 years of experience in customer service or a related field.
Experience working remotely or in a virtual call center is a plus.
Familiarity with restoration or home services industry would be beneficial.

Salary & Benefits:

Competitive salary based on experience.
Health insurance coverage.
Paid time off and holidays.
Potential for career growth and development within Ironside Restoration.

Job Description: Job Responsibilities: Provide remote customer service support for Ironside Restorations clients. Handle incoming calls emails and messages efficiently and professionally. Assist customers with inquiries concerns and service requests. Doc...