Players Club Representative

About Ballys Corporation

Ballys Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Players Club Representative is responsible for assisting and informing guests of marketing promotions casino events lodging and transportation questions or any other questions a guest may have. Must provide outstanding guest service to internal and external guests.

Responsibilities:

• Build guest relations throughout every shift by talking with guests making them feel welcome and comfortable and inviting them back.
• Responsible for assisting with reservations for events promotions and guest accommodations.
• Answering all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions mailings and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event hotel and restaurant reservations for guests upon request.

• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Qualifications:

• Must possess excellent teamwork interpersonal guest service written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• All team members must be knowledgeable to all Company policies and procedures including fire and safety regulations.
• High School Diploma/GED required.
• Must be able to work nights weekends and holidays.
• Must be able to obtain and maintain a state Gaming Licens

Whats in it for you:

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages including a free option for Full-time Team Members
• Paid Time Off

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.â Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Unclear Seniority