Senior Product Associate Claims and Disputes Fraud Operations
Share
Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Unleash your expertise in product development and optimization by leveraging user research analyzing metrics and collaborating across one of the worlds most innovative financial organizations.
As a Senior Product Associate in Claims and Disputes you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research journey mapping and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes tracks and evaluates product metrics including work to time cost and quality targets across the product development life cycle
- Writes the requirements epics and user stories to support product development
- Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization
- Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle activities including discovery and requirements definition and strong use of planning and strategy tools such as Jira Align and Agile
- Excellent written visual and verbal communication skills
- Rigorous logical thinker with ability to identify and articulate rationale assumptions and risks
- Developing knowledge of data analytics and data literacy
- Direct experience in check fraud prevention and management
- Proficient in using collaboration platforms such as Confluence and SharePoint to drive project documentation and team alignment
Preferred qualifications capabilities and skills
- Experienced in leveraging SQL and SAS for efficient data extraction and analysis enabling actionable insights and informed business strategies
Required Experience:
Senior IC
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
