Program Manager-Supportive Services

Job Title: Program Manager - Supportive Services

Reports to: Assistant Director - Supportive Services

Location: Denver

Compensation: $68000/ annually generous benefits including 401k matching 100% employer-paid premiums for health dental vision; paid vacation paid holidays; $40 cell phone stipend

The Program Manager - Supportive Services will work in collaboration with the Assistant Director of Supportive Services and CVC teams to ensure that all CVC sites provide a safe stable healing and supportive environment for residents staff volunteers and the broader community. Specifically the Assistant Director of Support Services will provide leadership to the supportive services programming as outlined below.

Expected schedule specific tasks related to primary focus areas as well as other responsibilities for this position are listed below:

Schedule/ Hours

- 30-35 hrs/wk on site at various sites and CVC office

- 5-10 hrs/wk to be spent on-call and working from home.

- Additional time will be spent in organizational meetings meeting with external partners and coalitions meeting with SOS residents etc.

Key Area # 1 - Supportive Services Oversight

• Provide leadership planning and direction of Peer Support and Housing Support departments.
• Ensure supportive services are operating seamlessly with each operation plan in collaboration with the Peer Support Manager and Housing Support Managers.
• Build new procedures with the Manager and support them in the implementation process
• Ensure program alignment with Organizational and Department policy and support the Manager in the implementation of policies
• Lead and manage supportive services programs providing guidance and support as needed.
• Directly manage and mentor Peer Support Manager and Housing Support Manager
• Set individual and team goals that align with each operation plan.
• Manage data collection and evaluation for all peer training outcomes
• Compile and analyze peer training participation certification progress and satisfaction metrics
• Problem-solve challenges with the Assistant Director of Supportive Services if needed.
• Analyze data and make recommendations to processes procedures and systems.

Key Area # 2 - Supportive Services Programming

• Maintain relationships with key stakeholders community partners and internal teams.
• Collaborate with other departments to ensure that business needs are being met.
• Stay up-to-date with industry trends and best practices and apply this knowledge to drive growth for both Peer Support and Housing Support
• Manage resources to ensure all expenditures are valid and aligned with company goals.
• Ensure compliance with relevant laws regulations and policies

Key area # 3 - Metrics and Reporting

• Conduct HMIS data collection/input reviews on an ongoing basis
• Work with the Assistant Director of Supportive Services to determine appropriate metrics for tracking success for internal and external use.
• Track metrics on a monthly basis and report out on those metrics to the Assistant Director of Supportive Services Manager and team.
• Assist in bi-annual reports summarizing progress barriers and peer workforce growth

Other Responsibilities

• Other duties as assigned.
• We are a small dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time but these should not get in the way of your ultimate responsibility which is supporting the supportive services staff.

Physical Requirements

The position requires the ability to perform the essential functions with or without reasonable accommodation. Tasks may involve prolonged periods of standing sitting or walking as well as lifting and carrying objects up to 40 lbs. Additional requirements include occasional reaching bending crouching or kneeling along with manual dexterity to operate tools equipment and technology. Visual and auditory ability to respond to tasks and ensure safety are also essential.

Skills Needed:

• Cultural Competence
• Time management
• Excellent written and verbal communication
• Administrative Skills
• Conflict Mediation/Resolution Skills
• Meeting Facilitation Skills
• High Emotional Intelligence
• Ability to relate to people from diverse backgrounds and experiences
• Trauma-Informed approach
• Creativity and flexibility
• Resilience and thick skin
• Intrinsic motivation to achieve goals

Qualifications Summary

• High School Diploma or equivalent and two years either working with unhoused individuals in non-profit or supervising others is required. Additional education or experience in social work human services or related fields preferred.
• Experience working with individuals experiencing homelessness or vulnerable populations is strongly preferred.
• Familiarity with HMIS or other community member data systems is a plus.
• Knowledge of Peer Support Case Management and Housing Navigation workforce is required.
• A commitment to CVCs mission and goals.
• Reliable transportation is required.
• Cell phone to download and access CVC applications is required
• Experience considered a plus:
• Prior experience working with people experiencing life challenges.
• Lived experience with recovery from homelessness mental health or substance misuse

Colorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.