Splish Splash Senior HR Manager

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain caveand chose to share it with the world. Today Herschend is the largest family-held themed attractions company with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something uniqueall are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and servicewhat we call Heartspitalitythe intersection of heart and hospitality.

As an equal-opportunity employer we strive to provide environments where every host guest and partner feel welcome valued and loved. We firmly believe that words and actions matter which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Roles & Responsibilities:

Roles & Responsibilities:

Supervisory Duties:

• Manage all aspects of the HR team and any other assigned departments
• Lead by example attitude and as a representation of Splish Splashs core values
• Act as an approachable mentor and coach to all team members throughout the park
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental labor budgets
• Act as a strategic visionary to implement measures that will favorably impact process people and/or profit
• Ensure compliance with company and industry best practices policies and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all HR positions and backfill these positions when needed
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Manage all activities related to the employment life cycle for Splish Splash
• Establish a trusted and caring attitude toward all team members their goals and problems.
• Foster positive attitudes by guaranteeing consistency and fairness in the application of policies procedures compensation and benefits.
• Develop efficient and effective methods of communication to reach the employee population leveraging marketing resources to assist with methodology and delivery
• Investigate and resolve employee concerns keeping leadership and related parties informed throughout the process
• Administer disciplinary actions to team members as required
• Execute voluntary and involuntary terminations as needed
• Coach and counsel leadership to effectively address employee performance and provide guidance for legally defensible resolutions
• Leverage metrics and analytics to measure progress against organizational goals
• Participate in company-wide budgeting and labor costing initiatives as needed
• Maintain accuracy and data integrity for assigned location(s) within all HRIS systems
• Participate in payroll and timekeeping closing activities as needed
• Manage all aspects of the staffing process including recruiting job requisitions interviewing hiring and onboarding
• Generate a sufficient flow of qualified applicants through appropriate recruiting tactics including but not limited to advertising and ongoing communication with high schools colleges and community organizations
• Ensure compliance with all governmental rules and regulations relative to hiring as well as equal opportunity policies
• Conduct pre-employment screening of all applicants employment interviews and extend or decline to extend an offers of employment
• Develop and implement team member orientation and training programs.
• Lead all learning initiatives for the park and ensure that all relevant training data is captured in the Workday Learning module
• Conduct review of HR policies procedures and handbooks on an annual basis and update these as needed
• Coordinate and assist various departments in the development and presentation program for skills training programs guaranteeing that all team members receive sufficient training to meet proper job performance standards
• Maintain solid communications for all park employees by utilizing bulletin boards newsletters town-hall meetings and other communication channels
• Coordinate and execute company-sponsored employee engagement events such as parties picnics recreational activities and discounts
• Purchase all required uniforms and garments for each season by seeking out vendors for the best quality and price
• Participate in the purchasing of uniforms from company-approved vendors
• Manage uniform inventory distribution and collection for all employees
• Maintain open communications with all departmental leaders and team members
• All other duties as assigned by leadership

J1 International Student Responsibilities:

For certain Palace locations this position will assist HR leadership with day-to-day management of the summer international exchange program. Duties may include:

• Oversee the execution of the J-1 student program
• Assist with new international student orientation sessions
• Welcome new arrivals and help get them checked in and moved into housing
• Assist with the preparation and cleaning of J1 housing locations
• Help prepare beds in the student housing facility prior to move in
• Assist students with submitting Social Security paperwork
• Assist students with opening new bank accounts
• Transport J1 students to approved destinations when needed
• Assist with addressing any concerns the students may have
• Assist employees with making doctors appointments and transport them to the doctor as needed
• Determine housing deduction amounts for J1 room-and-board

Education and Experience:

• College degree in Human Resource Management Industrial Relations Training or other related discipline highly desired
• 3 years experience managing one or more direct reports
• Progressive experience in an HR Manager Generalist or similar role
• Experience in theme park industry hospitality tourism or entertainment highly desired but not required
• Previous Workday Dayforce or other HCM experience desired
• PHR or SHRM certification a plus

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with New York Child Labor Laws
• Ability to work flexible schedule including evenings weekends and holidays
• Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season
• Ability to occasionally travel locally or to domestic US park locations (up to 10% expected travel) for recruiting purposes trainings or special company events
• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
• Ability to exude unwavering professionalism toward guests team members management and other human resources contacts
• Ability to maintain confidentiality and protect sensitive employee data
• Ability to communicate clearly concisely and persuasively with a wide range of diverse personnel and guests
• Must be proficient in Microsoft Outlook Excel Word and Power Point
• Experience analyzing and reacting to trends
• Ability to use office technology and equipment such as PC software and copier

Physical Requirements:

• Ability to remain seated for extended periods of time while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop twist kneel bend squat or reach above shoulders
• Ability to carry push pull lift and hold objects weighing 20 pounds or more

Working Conditions:

• This role will be primarily based in an office setting with some interaction with other outdoor park locations
• Some exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain and other weather conditions
• Subject to frequent interruptions constant repetitive motion high noise levels flashing lights and heavily populated environments
• For J1 international student recruitment some overseas travel may be required

Team member benefits:

Why Palace Entertainment

We truly believe that where you work matters and as a theme park company we like to think we know a thing or two about what makes people happy.

Palace Perks and Benefits:

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Splish Splash and other Palace park locations
• Generous vacation and sick time

When you join Palace Entertainment you do more than simply advance your career. You become part of the Palace family a group of talented people who drive innovation embrace change and deliver results.