Experienced B2C Inside Sales Closer

This isnotan intake or customer service role. This is aperformance-based inside sales positionfor an experienced consultative closer who knows how to lead people through emotionally charged decisions and confidently ask for the commitment when it matters.

You will be the first decision leader prospective clients encounter. Individuals come to us overwhelmed uncertain and often avoiding action. Your responsibility is to help them clearly understand their situation recognize the cost of waiting and guide them to a decision that serves their best interest.

This role requires comfort with urgency accountability for results and the ability to balance empathy with authority. If you avoid asking for the decision or believe empathy means passivity this position will not be a fit.

Responsibilities include:

• Leading in-depth consultations (primarily in person; Zoom or phone when necessary)
• Navigating emotionally charged conversations with empathy and control
• Asking for the decision and closing retainers in real time
• Selling value outcomes and peace of mindnot just price
• Consistently converting qualified leads into retained clients with paid retainers
• Owning personal performance metrics including conversion rates and revenue
• Managing and updating the CRM daily with precision and discipline
• Transitioning new clients smoothly to the legal team after retention
• Maintaining relationships that generate referrals and long-term trust
• Participating in ongoing testing and refinement of scripts workflows and client experience systems

This role is not a fit if you:

• Avoid direct conversations about money or decisions
• Rely on being nice instead of being effective
• Prefer follow-up over closure
• Are uncomfortable with performance-based accountability

This role is a strong fit if you:

• Believe sales is something you doforsomeone nottothem
• Are comfortable creating urgency without manipulation
• Take responsibility for outcomes not just conversations
• Thrive in high-stakes consultative sales environments

Qualifications:

• Demonstrated success in consultative B2C sales including responsibility for closing deals and being measured on conversion rates revenue or quota attainment
• You should be comfortable discussing your past sales metrics including close rate average deal size or monthly revenue production
• Legal industry experience is a plus not required
• Strong communication listening and problem-solving skills
• Comfort with flexible scheduling including some evenings/weekends
• High level of organization coachability and accountability
• Proficiency with CRM systems Zoom and Mac-based tools
• Non-attorneys only; no legal advice will be provided or expected

Required Experience:

Senior IC