Job Category

FVTC Worksite

Hours Per Week

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Job Description Summary

Job Description

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

Customer Service

• Assist students and staff in person and by phone
• Provide information and referrals
• Communicate class cancellations and Testing Center policies

Testing Administration

• Proctor exams for FVTC and outside organizations
• Administer standardized tests (e.g. TABE Accuplacer Pearson Vue)
• Maintain security of testing materials and environment

Reporting & Documentation

• Collect score and record assessment results
• Prepare Testing Center usage reports
• Verify payment of assessment fees and process paperwork

Technical Support

• Troubleshoot computer-based testing issues
• Refer technical problems to appropriate staff

Scheduling & Coordination

• Schedule students for testing sessions
• Contact students on waiting lists
• Coordinate internal meetings and events as needed

Non-Essential Functions and Responsibilities

• Provide backup support to other division staff
• Assist with Open House and General Studies activities
• Contribute ideas for process improvements

Minimum Qualifications

Education and/or Experience Requirements:

• Associate Degree in Administrative Assistant or related field
• Two years of recent office and customer service experience.

Licenses Certifications and Other Requirements:

• Intermediate skills in Microsoft Word PowerPoint and Excel; PeopleSoft preferred.
• Pearson Vue TABE Accuplacer and/or Bennett Mechanical certifications a plus; training provided if none.
• Requires valid Drivers License with acceptable Motor Vehicle Record check.

In evaluating candidates for this position Fox Valley Technical College may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.

Work Environment

• Work must be completed in person.
• Work may occur at multiple campuses community sites or virtually.
• Work occurs weekdays late morning through early evening and Saturdays until 1pm.
• Flexibility in work schedule required.

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While much of the work is desk-based occasional mobility may be necessary for attending meetings office tours or events within the workplace.
• Repetitive Motions: Capacity to perform repetitive motions such as typing without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employees candidates and stakeholders both in-person and through electronic means.
• Travel: Position may require off-site proctoring regional center or community partner support.
• Driving: Valid drivers license and ability to operate a vehicle.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA) FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits managements right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Starting Range: $21.88 - $25.74 per hour.
Pay is based on a multitude of factors including experience qualifications education relevant certifications internal equity and market data.
Note: Internal applicantswagewill be based upon the applicable compensation guidelines.

At Fox Valley Technical College we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness transparency and excellence. Our total rewards philosophy ensures equitable compensation and benefits supporting a highly engaged workforce. Our comprehensive benefits package includes medical dental and vision insurance along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off sick leave holidays bereavement leave and recess periods. We offer life and disability insurance with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training certifications and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic dental clinic fitness center Parent/Child Center (onsite child care) library café printing services Trilogy Salon & Spa and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution providing equal opportunity to all persons including members of underrepresented racial and ethnic backgrounds females veterans and individuals of all abilities.
For questions regarding the Colleges nondiscrimination policy contact: Rayon Brown - (Affirmative Action) (sex-based discrimination or harassment) or Dan Squires - (Disability related discrimination).