ACC Whanau Navigator

Use your skills to uplift whānau and create meaningful change.

Thrive in a role that celebrates culture connection and community.

Join a supportive kaupapa-driven team working to strengthen Aotearoa.

Join Our Whānau!

About Us

Te Rūnanga o Ngā Maata Waka is dedicated to empowering and supporting our whānau through culturally grounded services advocacy and community initiatives. Guided by the core values of whanaungatanga manaakitanga and kaitiakitanga our mahi aims to uplift and strengthen our people and communities.

We proudly deliver a range of education social and community services to meet the needs of our whānau.

As the current guardians of Ngā Hau e Whā National Marae a marae open to all New Zealand citizens Te Rūnanga o Ngā Maata Waka upholds its vision as a place of unity and belonging for everyone All nations all people.

About the Role

We are seeking a passionate ACC Whānau Navigator to support Māori clients and their whānau to understand access and engage confidently with ACC services.

The role focuses on building trusted relationships with whānau and community partners supporting clients to navigate services through kanohi ki te kanohi phone and community outreach maintaining accurate records coordinating referrals and follow-ups promoting service uptake upholding tikanga Māori and Te Tiriti principles contributing to reporting and continuous improvement and supporting a safe and healthy working environment.

As an ACC Whānau Navigator you will walk alongside whānau hapū and iwi to:

Help clients understand their ACC cover entitlements and pathways

Support access to treatment rehabilitation and wider community services

Advocate early to resolve issues and reduce barriers

Empower whānau to self-navigate ACC systems over time

Deliver support in ways that reflect Māori values ā tinana ā hinengaro ā wairua ā whānau ā whenua

This is a hands-on people-focused role combining community engagement navigation support administration and reporting.

What Youll Bring

Experience working with Māori communities whānau hapū and iwi

A strong understanding of Kaupapa Māori Tikanga Māori and Te Ao Māori

Confidence navigating health social and community support systems

Excellent communication and relationship-building skills (whanaungatanga)

Strong organisation and administration capability

The ability to explain complex systems clearly and respectfully

Proficiency in te reo Māori or a genuine willingness to upskill

A passion for improving outcomes for Māori and wider communities

Experience with ACC is an advantage but not essential we value transferable skills cultural competence and the right values.

What We Offer

A supportive and collaborative team environment

Opportunities for professional development

The chance to make a real difference in our communities

A commitment to your wellbeing at work

How to Apply

Please submit your CV and a cover letter outlining your suitability for the role.

Applications close 7 January 2026.

Please be advised that we will be actively reviewing applications and interviewing suitable candidates as they are received.

For more informationabout this role or Te Rūnanga o Ngā Maata Waka please contact the hiring manager