People Operations Coordinator
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Handle Tier 2 cases per service inventory ensuring timely resolution within SLAs
Collaborate with Tier 1 Tier 3 and other teams (EUS Workplace Payroll) for seamless case flow and service delivery
Provide expert guidance on complex queries escalating to Tier 3 when needed
Track and document cases in the HR system ensuring accuracy and compliance with policies and labor laws
Identify process improvements to enhance efficiency and employee experience
Support HR systems testing (SRT UAT) to ensure smooth functionality
Manage procurement tasks including setting up new providers and processing purchase orders
Qualifications :
- Tech savy - we use HR case management systems such as: (e.g. ServiceNow Oracle HCM) for tracking and resolving employee cases
- Familiarity with HRIS (Human Resources Information Systems) and experience with system testing such as Service Rehearsal Testing (SRT) and User Acceptance Testing (UAT)
- Excellent communication skills both written and verbal with the ability to provide clear guidance and support to employees and managers
- Attention to detail and strong organizational skills ensuring accuracy in documentation and case management
- Ability to manage multiple cases simultaneously prioritize tasks and work in a fast-paced environment while maintaining service-level agreements
- Knowledge of process improvement methodologies and experience in identifying areas for operational enhancements within people services
- Proficient in Microsoft Office Suite and other business tools (e.g. Teams Outlook)
Additional Information :
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Sports betting, gaming and interactive entertainment is changing, and were leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. Wit ... View more
