Front Desk Supervisor Rooms Inventory Controller

Represent the Fairmont Banff Springs through a commitment to exceptional guest service. By maximizing guest satisfaction from pre-arrival through departure by consistently upholding hotel standards and responding to all guest inquiries with accuracy professionalism and genuine hospitality. Oversee the effective and efficient operation of rooms inventory providing leadership through coaching training and mentorship to colleagues. Foster a culture of excellence while supporting the hotels vision of being one of the worlds finest heritage resorts.

Starting Rate: $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include:  

Reporting to the Front Desk Manager the Rooms Inventory Controllers responsibilities and essential job functions include but are not limited to the following:

• Manage and optimize guest room inventory across 723 rooms ensuring accurate room placement rate integrity and alignment with RPS goals budgets guest preferences and reservation details.
• Oversee group tour and VIP room allocations including convention blocks incentive business and tour contracts while collaborating with Revenue Reservations Executive Office and Capital teams to balance inventory and maximize revenue.
• Proactively communicate with guests and internal teams to resolve blocking challenges prior to arrival set clear expectations and ensure seamless arrival and departure experiences.
• Maintain expert knowledge of room inventory and operational impacts including maintenance/restoration outages and coordinate with Housekeeping and Engineering to place rooms in or out of service as needed.
• Lead coach and support Front Desk colleagues delivering exceptional service mentoring team members supervising daily operations empowering service recovery and supporting broader Rooms Division needs.

Qualifications :

Your experience and skills include:

• Proficient in the English language (verbal & written)
• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Previous Opera PMS/Opera Cloud experience an asset
• Previous working experience in Front Office or a customer facing role.
• Experience in dealing with guest concerns with excellent recovery
• Graduate of Hotel Management or Hospitality program an asset
• Excellent written and verbal skills with a high attention to detail required

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

Remote Work :

No

Employment Type :

Full-time