Business Consultant, Global Product Excellence

The Global Product Excellence team is a central center of excellence dedicated to ensuring that Visas products meet the highest standards of quality innovation and customer satisfaction on a worldwide scale. This global teams charter is to drive operational and product excellence at Visa by defining and promoting best practices in product development delivery and continuous improvement. By partnering with product managers engineers regional leaders and other cross-functional stakeholders the Global Product Excellence team works to enhance product execution and scale product management effectiveness creating consistent processes and metrics that help us initiate plan and launch outstanding products across diverse markets. Ultimately the teams mission is to bridge product strategy with execution and embed a culture of quality and innovation into our product lifecycle exceeding customer expectations and supporting our companys leadership in global markets.

The Business Consultant Global Product Excellence will serve as the strategic owner of the regional intake process for the Consumer Payments and Platforms business the central pathway through which regional and market teams submit product ideas feature requests and requirements for review by global product owners. This process is crucial for maintaining a healthy transparent and datadriven product this role you will oversee the intake ecosystem endtoend ensuring that regional insights and business needs are effectively captured refined prioritized and connected to Visas global product strategies and portfolio planning. You will partner with regional stakeholders product managers and crossfunctional collaborators to ensure a highquality hightrust process. You will also lead continuous improvement initiatives to strengthen intake governance tools workflows and reporting. This work is essential to ensuring Visa maintains globally coherent and regionally informed product roadmaps enabling faster decisioning better allocation of resources and improved product outcomes across all markets.

Responsibilities:

• Own the full regional intake lifecycle from idea submission and triage to refinement prioritization and handoff to global product owners.
• Build strong partnerships with regional and market teams to ensure highquality wellarticulated product requests based on client feedback competition regulatory needs and local innovation.
• Facilitate prioritization cycles that align regional needs with global product strategies and capacity constraints.
• Collaborate with global product owners product managers Sales Client Services Technology Legal and Strategy teams to ensure intake items are actionable and strategically aligned.
• Maintain update and improve intake governance documentation workflow diagrams templates and standard operating procedures.
• Manage and optimize intake systems such as Jira Jira Align Confluence Power BI / Power Platform dashboards and other tooling used for pipeline management.
• Produce robust reporting and analytics including throughput volume trends cycle times quality assessments regional contribution insights and stakeholder satisfaction trends.
• Identify and implement process enhancements including automation gating improvements and workflow refinements.
• Support global product planning cycles with insights drawn from intake requests such as regional demand signals and emerging market needs.
• Deliver training communications and changemanagement materials ensuring global stakeholders understand how to engage with the intake process and what to expect.
• Collaborate closely with intake managers across other Visa business units to share best practices and ensure intake processes are thoughtfully connected.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications :

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
• Experience leading cross functional processes within large global matrixed organizations.
• Understanding of product lifecycle management and product portfolio governance.
• Strong analytical and problem-solving skills with experience building dashboards (Power BI Excel Jira reports etc.) or analyzing pipeline data.
• Proficiency with product and workflow tools such as Jira Jira Align Confluence Power Platform or equivalent systems.
• Excellent communication and facilitation skills including structured writing presentation development and cross functional alignment.
• Ability to influence without authority and build trust among regional and global stakeholders.
• Knowledge of consumer payments digital wallets cards or other financial services products is a plus.
• Key Competencies
• Process Leadership: Able to build refine enforce and scale structured intake governance.
• Strategic Alignment: Connects regional requests to global product strategies and business priorities.
• Stakeholder Influence: Navigates complex organizations and builds alignment across regions and functions.
• Analytical Insight: Uses data to diagnose process bottlenecks improve quality and inform portfolio decisions.
• Operational Excellence: Drives clarity consistency and rigor across intake workflows and documentation.
• Change Management: Introduces new ways of working with thoughtful communication training and stakeholder engagement.
• Customer & Market Perspective: Understands regional business needs and champions them effectively within global product discussions.
• AI Enhanced Productivity: Leverages AI tools and automation (e.g. generative AI workflow automation content generation analytics augmentation) to streamline processes improve decision quality enhance documentation and increase overall operational efficiency.

Additional Information :

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 121100.00 to 175650.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time