Intern Customer Experience
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
JOB ACCOUNTABILITIES:
A.Manage Incoming Queries
Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to Procurement system i.e. myBuy. Try to solve these issues and escalate them to relevant team when required.
Assist end-users with general use navigation functionalities and processes queries.
Build strong collaborative networks with key stakeholders and ensure good/adequate communication
B.System Testing and Training
Provide testing support to the whole Procurement system for the regression tests
Ensure delta training refresh training to end users
Maintain the regional training documentations and knowledge database updated
C.Continuous Improvement Initiative
Participate to the continuous improvement initiatives by proposing systems enhancements
Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions
D.Ensure Compliance
Ensure adherence to the Procurement Policy Directive Guidelines and Local Procurement SOPs.
QUALIFICATION REQUIRED:
Degree or Diploma in Business Studies Finance & Accounting/Commerce IT Supply Chain or Procurement equivalent.
Degree in Business Studies Finance & Accounting would be desirable.
Must be able to deal with other parties from China Hong Kong and Taiwan in written and spoken.
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Required Experience:
Intern
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
About Company
F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel.
