Jr. Network Technician

Vallejo, CA - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

Under the direction of the Assistant Director of Information Technology the Jr. Network Technicians primary responsibility is maintaining and troubleshooting computer networks both onsite and remote. This position will support Network Technical Management as well as Research Lab environments and some special projects.

Responsibilities

Network Technical Management (60%):

Manage configure and maintain network devices including routers switches and firewalls as directed
Monitor network performance using tools such as 7Signal/SapphireEye and AeroHive/Extreme Wi-Fi to optimize connectivity across campus
Implement security measures using FortiNAC and other tools to safeguard the network against threats
Implement changes for requested network connectivity to ensure access and/or business continuity
Troubleshoot network issues providing timely solutions to minimize downtime and maintain high service levels
Act as a backup for other IT departments across the Touro system providing cross-functional support in areas such as documentation network management and user support
Assist in creating and maintaining comprehensive documentation and project plans to ensure consistency and knowledge sharing across the team

Desktop Support (40%)

Knowledge of using ServiceNow or similar ticketing system for incident management response
Respond to user inquiries and resolve technical issues in a timely manner
Technology troubleshooting in complex environments
Install configure and troubleshoot hardware and software
Provide support & training for printers and mobile devices (Mac & Windows)
Maintain accurate documentation of support activities and solutions provided
Work with external vendors to support hardware and software
Supported include but are not limited to: Metabolic Research Center Pharmacy Practicum & Research Labs Mass Spectrometry & NMR Research Labs

Qualifications

Bachelors Degree or five (5) years relevant work experience

Preferred certifications: CompTiaa: Network and Security; CISCO: CCST CCNA CCNP

Experience working within academic or related service environments

Experience working as part of a local and enterprise service team

Hands-on experience with configuration maintenance and monitoring switches routers network appliances firewalls network interfaces and print sharing devices

Hands-on experience with Dynamic Host Configuration (DHCP) Directory Name Services (DNS)

Hands-on experience with VLAN Configuration routing tables

Hands-on experience with network performance monitoring and coordination of preventive maintenance planning

Hands-on experience with wireless networks and solving related network issues

Experience in making technology recommendations to address problems or needs

CORE COMPETENCIES: identify the behavior an employee is expected to demonstrate.

High degree of professionalism and integrity

Excellent customer service skills

Excellent problem-solving skills and proven ability to follow through on requests

Ability to follow established institutional policies processes and procedures

Excellent verbal and written communication skills

Ability to work as part of a team and to work independently as needed

Demonstrated success working in multiple task environments with shifting priorities

Ability to propose creative solutions for aging mission critical hardware and software

At least introductory level project management skills

Computer Skills

Must demonstrate computer connectivity troubleshooting abilities

Must demonstrate computer hardware and software troubleshooting abilities

Must have Microsoft 365 experience (Office Suite OneDrive SharePoint Teams etc.)

Must have experience with Zoom

Problem Solving Skills

Must have the ability to solve problems when there may be limited information

Must have the ability to interpret instructions from different sources

Must demonstrate flexibility adaptability and creativity

Must have strong organizational skills

Communication Skills

Must be able to work with and effectively present information to managers faculty and students

Ability to clearly explain service issues effectively answer questions and write content understandable to non-technical audiences

Ability to read/ understand technical periodicals professional journals technical procedures and governmental regulations (FERPA and HIPAA)

Maximum Salary

USD $68600.00/Yr.

Minimum Salary

USD $58310.00/Yr.

Required Experience:

Junior IC

OverviewUnder the direction of the Assistant Director of Information Technology the Jr. Network Technicians primary responsibility is maintaining and troubleshooting computer networks both onsite and remote. This position will support Network Technical Management as well as Research Lab environments...

Overview

Responsibilities

Network Technical Management (60%):

Manage configure and maintain network devices including routers switches and firewalls as directed
Monitor network performance using tools such as 7Signal/SapphireEye and AeroHive/Extreme Wi-Fi to optimize connectivity across campus
Implement security measures using FortiNAC and other tools to safeguard the network against threats
Implement changes for requested network connectivity to ensure access and/or business continuity
Troubleshoot network issues providing timely solutions to minimize downtime and maintain high service levels
Act as a backup for other IT departments across the Touro system providing cross-functional support in areas such as documentation network management and user support
Assist in creating and maintaining comprehensive documentation and project plans to ensure consistency and knowledge sharing across the team

Desktop Support (40%)

Knowledge of using ServiceNow or similar ticketing system for incident management response
Respond to user inquiries and resolve technical issues in a timely manner
Technology troubleshooting in complex environments
Install configure and troubleshoot hardware and software
Provide support & training for printers and mobile devices (Mac & Windows)
Maintain accurate documentation of support activities and solutions provided
Work with external vendors to support hardware and software
Supported include but are not limited to: Metabolic Research Center Pharmacy Practicum & Research Labs Mass Spectrometry & NMR Research Labs

Qualifications

Bachelors Degree or five (5) years relevant work experience

Preferred certifications: CompTiaa: Network and Security; CISCO: CCST CCNA CCNP

Experience working within academic or related service environments

Experience working as part of a local and enterprise service team

Hands-on experience with configuration maintenance and monitoring switches routers network appliances firewalls network interfaces and print sharing devices

Hands-on experience with Dynamic Host Configuration (DHCP) Directory Name Services (DNS)

Hands-on experience with VLAN Configuration routing tables

Hands-on experience with network performance monitoring and coordination of preventive maintenance planning

Hands-on experience with wireless networks and solving related network issues

Experience in making technology recommendations to address problems or needs

CORE COMPETENCIES: identify the behavior an employee is expected to demonstrate.

High degree of professionalism and integrity

Excellent customer service skills

Excellent problem-solving skills and proven ability to follow through on requests

Ability to follow established institutional policies processes and procedures

Excellent verbal and written communication skills

Ability to work as part of a team and to work independently as needed

Demonstrated success working in multiple task environments with shifting priorities

Ability to propose creative solutions for aging mission critical hardware and software

At least introductory level project management skills

Computer Skills

Must demonstrate computer connectivity troubleshooting abilities

Must demonstrate computer hardware and software troubleshooting abilities

Must have Microsoft 365 experience (Office Suite OneDrive SharePoint Teams etc.)

Must have experience with Zoom

Problem Solving Skills

Must have the ability to solve problems when there may be limited information

Must have the ability to interpret instructions from different sources

Must demonstrate flexibility adaptability and creativity

Must have strong organizational skills

Communication Skills

Must be able to work with and effectively present information to managers faculty and students

Ability to clearly explain service issues effectively answer questions and write content understandable to non-technical audiences

Ability to read/ understand technical periodicals professional journals technical procedures and governmental regulations (FERPA and HIPAA)

Maximum Salary

USD $68600.00/Yr.

Minimum Salary

USD $58310.00/Yr.

Required Experience:

Junior IC

Key Skills

Routing Protocols
Network Support
Tcp/IP
LAN
Computer Networking
Windows
WAN
TCP
Ethernet
Cisco Routers
Juniper
Troubleshooting

Apply Now

About Company

Touro University

Serving over 18,000 students across 30 undergraduate, graduate and professional schools, Touro is a leader in healthcare education.

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Jr. Network Technician

Vallejo, CA - USA

Job Summary

Overview

Responsibilities

Qualifications

Maximum Salary

Minimum Salary

Overview

Responsibilities

Qualifications

Maximum Salary

Minimum Salary

Key Skills

About Company

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