Slot Shift Supervisor

Why Ballys

Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

A Slot Shift Supervisor is responsible for performing all duties according to the company policies procedures and Internal Controls. Responsible for observing slot play processing jackpots correction minor machine malfunctions and patron relations. Responsible for providing a safe environment for guests and team addition to providing outstanding guest service to internal and external guests.

Responsibilities:

• Participate in departmental and company meetings.
• Build guest relations throughout every shift by talking with guests making them feel welcome and comfortable and inviting them back.
• Must efficiently correct malfunctions of the gaming devices and timely report the malfunctions.
• Assumes overall responsibility of the operations for the slot department during shift.
• Ability to understand and use casino tracking programs. Use computers to complete reports and look up player information.
• Ensure all slot reports are legible and submitted timely.
• Ensure team members on shift are following all department rules regulations and policies.
• Effectively and timely report all areas of opportunity for team member coaching and training.
• Accurately calculate and monitor all guest jackpots.
• Observe all slot play and report findings in a timely and accurate manner.
• Answer questions about game rules and casino policies.
• Accurately Complete all reporting in compliance to internal controls and department policies & procedures.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Immediately handle and report any safety hazards problems or maintenance issues in the appropriate manner.
• Perform other duties as assigned.

Qualifications:

• A high school diploma or GED equivalent preferred.
• 2 years of Slot attendant experience required.
• Must possess excellent teamwork interpersonal guest service written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must be able to obtain and maintain a state gaming license.
• Must be able to work nights weekends and Holidays.

Whats in it for you:

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off

Target Salary Range: $28.85 - 29.71 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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Required Experience:

Manager