Desktop Support Technician

Administrative Office Of The Courts

Job Location:

Olympia, WA - USA

Yearly Salary: $ 76968 - 100980

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Profile

Assists AOC staff with computers peripherals applications conference rooms and related technology supporting both hardware and software components. Provides journey-level expertise for all desktop support requirements and functions as part of the larger Desktop team.

Reporting to an Information Technology Manager or Information Technology Supervisor provides technical support and outstanding customer service to the Administrative Office of the Courts. Routinely interacts with all staff level within the agency. This position has limited decision making responsibility as defined by managerial level staff. Completes routine tasks independently adhering to established agency policies procedures and guidelines for computer software and hardware.

Washington Courts Employment Opportunity

Administrative Office of the Courts

Desktop Support Technician

Information Services Division

Our Mission: Advance the efficient and effective operation of the Washington Judicial System.

The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity inclusion accountability and teamwork.It is committed to both employee growth and work-life balance.

Our diversity and inclusion efforts include embracing different cultures backgrounds and perspectives while fostering growth and advancement in the workplace.

POSITION DETAILS

Job #:2025-101

Status:Regular Full-Time

Location: Olympia Washington

Salary:Range 64: $76968 - $100980 per year (DOQ).

Opens: December 16 2025

Closes:February 1 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting.

WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION

AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State seek more information about residency requirements from the AOC hiring manager of this recruitment.

This position requires at least 3 days per week working onsite at AOC facilities

Duties and Responsibilities

Follows all policies and procedures and specifically those IT policies and procedures that pertain to the work of Desktop Support.
Collaborates with staff to provide responsive technical support for computers peripherals applications and related technology ensuring positive and productive user experience.
Partners with team members to specify install and test computer systems and peripherals upholding established standards and proactively identifying opportunities for process improvement.
Works collaboratively to diagnose and resolve unique non-recurring issues involving hardware application software and operating systems sharing insights and solutions to enhance team knowledge.
Coordinates with colleagues to deliver first-level support for issues impacting computing equipment demonstrating ownership of problems from identification through resolution.
Engages in independent analysis and open communication leveraging collective expertise to solve complex technical challenges and anticipating potential issues before they arise.
Demonstrates initiative accountability and sound judgment while working with minimal supervision always striving to support teammates and foster a collaborative solution-oriented environment.
Provides an excellent customer service experience by being friendly approachable listening being focused on resolving issues and following up to ensure the issue has been resolved to the customers satisfaction.
Assists staff with the installation configuration and ongoing usability of computers peripheral equipment and software within established policies and procedures.
Partners with vendor support to resolve technical issues with hardware or software taking ownership of each case and ensuring solutions are both timely and considerate of the end users needs.
Works closely with Help Desk Security and Network Operations teams to efficiently identify prioritize and resolve technical problems reported by AOC staff fostering open communication and a team-oriented approach to problem-solving.
Ensures computers integrate seamlessly with a variety of systems including validation systems file servers email servers conferencing platforms application servers and administrative systems by proactively collaborating with other departments and addressing compatibility concerns.
Provides compassionate and clear training opportunities and orientation for staff on hardware and core software usage demonstrating patience and consideration for individual learning styles and challenges.
Maintains up-to-date images of Windows workstations to enable rapid reliable deployment of computers anticipating future needs and reducing downtime for users.
Proactively recommends and performs system upgrades demonstrating foresight and a commitment to the long-term reliability and performance of agency technology.
Maintains accurate and detailed ticket records for all support activities ensuring transparency accountability and effective communication with both customers and team members.
Creates and maintains how-to documentation.
Embraces additional responsibilities as needed provided by a supervisor or team members consistently prioritizing tasks to deliver high-quality customer-centered service and support to the organization.

Qualifications and Credentials

A combination of education and experience that demonstrates a working knowledge of the functions and typical work of a Desktop Support position may substitute for the qualifications listed.

A bachelors degree in information technology Computer Science or closely allied field; AND

One (1) year of experience performing technical information technology work in an information technology environment.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE EDUCATION KNOWLEDGE SKILLS AND ABILITIES

Ability to continuously learn document implement troubleshoot and adhering to associated policies and procedures.
knowledge of operating systems system utilities and related applications.
Proficient in Microsoft Windows operating systems.
Knowledge of Microsoft Teams Office 365 and the broader Microsoft 365 environment and applications.
Skilled in using problem ticket tracking systems for effective issue management.
Base knowledge of virus prevention and endpoint security software.
Knowledge of Active Directory administration including user and computer account management. ManageEngine OS Deployment or other image deployment utilities as well as pre-imaging configuration using system preparation tools and practices.
Proficient in ManageEngine Endpoint Central or similar device management applications including expertise in imaging remote support patch management device management and application deployment tools
Basic knowledge of network diagnostics.
Advanced troubleshooting skills using advanced techniques and methods with the ability to resolve complex and unfamiliar issues independently or collectively. Works the problem to resolution.
Ability to proactively learn new technologies adopted by AOC or as they grow naturally in the industry through self-education research and any other tool available to acquire proficiencies in the technologies supported by the Desktop Support team.
Ability to take ownership of research and resolve issues that are not known conditions independently and/or collaboratively.
Ability to use document creation tools to create clear and user-friendly documents that assist users in undertaking tasks.
Ability to communicate technical concepts in a clear concise and helpful way to users who may be struggling to adopt new technologies or learn new skills.
Able to prioritize workload to provide timely accurate clear and concise support/service to all who need it.
Ability to work to a deadline and to meet and exceed SLA requirements.
Ability to communicate effectively both orally and in writing.
Knowledge of and ability to assist users with Video Conferencing equipment.
Ability to build and maintain strong collaborative relationships with peers to enhance teamwork and project outcomes while fostering teambuilding.

Supplemental Information

The workweek may fluctuate depending on workload or agency needs.
Overnight travel may be required based on business needs.
This position may be overtime eligible.

The AOC is an equal opportunity employer and does not discriminate based on gender pregnancy race color national origin ancestry religion creed physical mental or sensory disability (actual or perceived) use of a service animal marital status sexual orientation gender identity or expression veteran or military status age HIV or Hepatitis C status or any other basis protected by federal or state law. Persons of disability needing assistance in the application process or those needing this announcement in an alternative format please contact the AOC Human Resource Office at or fax or via email to.

Candidates who are offered a job with AOC must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identify and eligibility to work in the United States consistent with the requirements for that form.

AOC does not use E-verify; therefore we are not eligible to extend STEM-Optional Practice Training (OPT). For information please visit

Persons legally authorized to work in the U.S. under federal law including Deferred Action for Childhood Arrivals recipients are eligible for employment unless prohibited by other state or federal law.

SPECIAL NOTE: Before a new hire a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job.

Required Experience:

Position ProfileAssists AOC staff with computers peripherals applications conference rooms and related technology supporting both hardware and software components. Provides journey-level expertise for all desktop support requirements and functions as part of the larger Desktop team. Reporting to an...