Technical Writer

Toronto - Canada

Monthly Salary: $ 81000 - 91900

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About League

Founded in 2014 League is the leading healthcare consumer experience (CX) platform powered by artificial intelligence (AI) reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers providers and consumer health partners build on Leagues platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date powering the digital experiences for some of healthcares most trusted brands including Highmark Health Manulife Medibank and Shoppers Drug Mart.

Position Summary

Were seeking a skilled Technical Writer to join our documentation team and help create clear comprehensive documentation that helps our customers and internal teams understand and use our platform products and services. This role involves working closely with engineering teams product managers and other stakeholders to produce high-quality easy-to-understand technical content.

In this role you will:

Documentation Creation and Management:

Write and maintain release notes for product updates and SDK versions
Create and update API documentation in collaboration with engineering teams
Produce implementation guides and technical documentation for developers

Content Strategy and Process:

Create announcements and communications for product releases
QA content for accuracy and completeness before publication
Provide inputs to the content architecture to align with our customers information needs
Collaborate with cross-functional teams including releases engineering and product teams
Develop best practices processes and templates to help our product and engineering teams develop high-quality technical documentation

Tools and Technology:

Use AI tools such as Cursor ChatGPT and Gemini to help draft content understand code and create process efficiencies
Work with modern documentation platforms and version control systems
Create visual content including screenshots and multimedia assets

Collaboration and Communication:

Partner closely with engineering teams and managers to improve documentation quality
Work with the releases team to coordinate documentation with product launches.
Participate in cross-team meetings and product demonstrations
Provide and incorporate feedback on documentation processes and content

Desired Outcomes

Create comprehensive easily searchable content (including tutorials code examples and API references) that serves as the primary source of truth for the League platform
Accelerate Time to First Integration for 3rd party developers and System Integrators by creating friction-free onboarding guides and self-service references
Drive a measurable reduction in support tickets and engineering inquiries by proactively addressing common implementation friction points in the documentation
Embed deeply with Product and Engineering teams to capture feature details upstream ensuring documentation is released in lock-step with code deployments
Maintain a workflow that ensures documentation is version-controlled automated and scales alongside our platforms rapid release cycle

About You:

You have strong technical writing skills with the ability to clearly explain complex concepts
Youve been working as a Technical Writer for cloud and/or platform products for at least five (5) years
Youre familiar with content authoring tools such as Confluence
Youre comfortable working within Integrated Development Environment (IDE)
You have hands-on experience creating architecture diagrams infographics and screenshot markups
You have experience with JIRA and project management tools
You have a demonstrated ability to build effective relationships with Engineers and Product Managers

What We Offer

Comprehensive Health Benefits: We prioritize your well-being with complete medical dental and vision coverage
Bonus Program: Be rewarded for your contributions with our performance-based bonus program
Employee Stock Option Program: Become an owner and share in our success through our stock option program
Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
Mentorship Program: Benefit from guidance and support from experienced leaders in your field

The Application Process:

We believe applying for a job should be straightforward and transparent. Heres what to expect:

Submit Your Application: Youll receive a confirmation email right away.
Intro sessions:Learn more about our culture get alignment on your compensation expectation prior to committing to next steps
Take-home assessment
Meet the Engineering Team: Dive into technical discussions and learn how you can make an impact at League.
Final Steps: Meet our cross-functional team and the hiring managers and share experiences on collaboration
Offer and onboarding!

We value your time and effortour team is committed to providing updates throughout the process.

Security-related Responsibilities

Compliance with Information Security Policies
Compliance with Leagues secure coding practice
Responsibility and accountability for executing Leagues policies and procedures
Notification of HR Legal Compliance & Security of any incidents breaches or policy violations

CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.

Compensation range for Canada applicants only

$81000 - $91900 CAD

Our employees come from different backgrounds and we celebrate those differences. We are looking for the best candidates for our open roles but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team we would love to hear from you.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process please contact us at .

Our Application Process:

Applying to a role you love can be exhausting and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; lets do ours by sharing potential next steps

You should receive a confirmation email after submitting your application.
A recruiter (not a computer) reviews all applications at League.
If we see alignment with Leagues needs a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
The final step is an offer which we hope you will accept!
Prior to joining us we conduct reference and background checks. Additional checks could be required for US Candidates depending on the role you are exploring.

Here are some additional resources to learn more about League:

Learn about our platform leadership team and partners
Highmark Health Google Cloud League: new digital front door to seamless care
Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
League raises $95 million USD in Series C to build worlds leading healthcare CX platform
Forbes x League: The Platformization Of Healthcare Is Here
Fast Company x League: If we want better innovations in healthtech we need more competition

Work Location:

We have a mix of office-centric roles based in our vibrant Toronto office and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the roles posted location all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office youll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location.

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Use of AI Notice
We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here.

Review our for information on how League is protecting personal data.

About LeagueFounded in 2014 League is the leading healthcare consumer experience (CX) platform powered by artificial intelligence (AI) reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers providers and consumer health partn...