Technical Support Representative
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Why join us
Were on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions we empower our customers to express themselves connect with the world and live richer lives.
At Tobii Dynavox you can grow your career within a dynamic global company that has a clear impactful purpose - with the flexibility to also do what truly matters to you outside of work. Whats more youll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team youll have the power to make it happen. Youll solve challenges deliver solutions and develop new efficient processes that make a direct impact on our customers lives.
About the Role:
As a Technical Support Representative you will join our multilingual Technical Support team to whom users professionals and partners turn to when in need of this experience you will be the voice of Tobii Dynavox to our users and partners in the United Kingdom and Ireland markets and deliver high-quality technical support while gaining in-depth knowledge of our diverse portfolio of products.
While your previous work experience is important we also value finding a strong cultural fit. You dont need to be an IT expert however we greatly appreciate your curiosity and interest in technology and your familiarity with using both Windows and Apple you enjoy helping people and solving problems through collaboration and technology you can contribute significantly and thrive in this role!
Please note: This is a full-time permanent and onsite role at our office in Stockholm Östermalm. Our working hours are 9am-6pm from Monday to Friday.
In this role you will:
Assist customers partners and internal colleagues with any technical inquiries and supporting requests about our products. Build understanding of product features functionalities and best practices empowering them to resolve issues independently.
Troubleshoot issues across our hardware and software platforms via phone email chat and remote desktop sessions collaborating with developers and other stakeholders when necessary.
Nurture and maintain strong customer relationships by demonstrating empathy patience and commitment to their success whatever that looks like for them.
Collaborate with our marketing team to monitor our social media channels.
Assist in the development and maintenance of technical documentation such as articles FAQs and user guides tailored for target regions.
What Were Looking For:
Educational background in relevant fields such as Speech-Language Pathology and Linguistics is preferred.
Previous experience in customer-facing role such as customer service technical or product support. Familiarity with Windows and/or iOS environment is a great asset.
Experience with CRM and ERP systems (such as Salesforce or Dynamics) is a great asset.
Empathic approach and skills in problem solving and active listening to resolve technical issues while maintaining high customer satisfaction are required.
Communication and collaboration skills to interact with tech-savvy people while making computer novices feel supported and understood.
Proficiency in written and spoken English is required.
Please note: This position is not an engineering or IT development role. We are looking for someone with a technical foundation and strong troubleshooting ability but above all a customer-focused mindset. Success in this role comes from your ability to listen empathetically communicate clearly and support users with patience and carenot from advanced programming or hardware engineering skills.
Whats Next
Our Talent Acquisition Team will be operating at reduced capacity during the Christmas and New Year period. Were still accepting applications and youre welcome to submit yours. All submissions will be reviewed from January 7 onwards. We appreciate your patience and wish you happy holidays!
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So if you want to change lives while growing your own career wed love to hear from you.
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Communication apps, speech generating devices, eye trackers and eye gaze/eye-controlled devices for people with disabilities and special needs who require AAC.
