Front of House , Facilities Support

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Facilities Coordinator (FC)

Location: BlackRock Location

Role Purpose

The key focus for this role is to create a single visual point of contact for BlackRock employees. To act as the primary interface between the operations of BlackRock its clients and our supply partners. Providing services to the highest standards representing BlackRock and JLL values in appearance presentation and manners.

You will need to demonstrate a culture that promotes JLLs core values of Teamwork Excellence and Ethics and Blackrocks principles to be a fiduciary to their clients passionate about performance and commitment to a better future.

Core Responsibilities

People Coordination

Give day-to-day direction to on-site Front of House team (where applicable)

Assist in covering team members in the delivery of first line facilities support and front of house services

Ensure teams are fully informed about operational updates processes and account wide objectives

Ensure all training and surveys are completed in a timely manner including vendors

Client/Stakeholder Management

Build and develop effective relationships with key stakeholders and clients across all levels

Monitor procedures to ensure client expectations are conveyed and worked upon

Recognize risks and issues to operations escalating early for wider awareness and support

Deliver excellent customer service to meet or exceed on-site client expectations

Procurement & Vendor Management

Assist in management of all contractors on site to ensure they perform to required standards

Support vendors to deliver services on time and within budget

Ensure vendor performance is consistently achieved through periodic reporting and management meetings

Maintain an audit ready approach

Track purchase and process invoices for day-to-day operational items and consumables

Health & Safety Management

Conduct regular audits to ensure safety procedures are in place and working

Ensure all employees are aware of Hygiene Health and Safety policies

Record and report all accidents good catches and near misses adhering to company procedures

Ensure all managed equipment is well maintained and in good working order

Site Operations Management

Be aware of projects that may impact operational delivery contract or BlackRock risk

Manage work orders on CMMS (Corrigo) by monitoring upcoming deadlines and due dates

Work with vendors to ensure correct work order paperwork is received and returned

Meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs)

Finance Management

Ensure prompt and accurate management of purchase orders in JLLs financial platform

Submit Order Requests as necessary through Coupa BlackRocks financial platform

Risk Management

Ensure all managed team members including vendors adhere to BlackRocks Security training

Be comfortable escalating early concerns or assistance needed from management team

Follow established escalation procedures and incident reporting procedures

Required Skills and Experience

Prior experience in facilities property management hospitality or related field (preferred)

Knowledge of local occupational health and safety requirements facilities and vendor management

Problem-solving skills capacity to deal with ambiguity and solve complex problems effectively

Ability to effectively deal with stressful situations

Strong communication skills in English and local language

Critical Competencies for Success

Firm First mind-set

Client Focus & Relationship Management

Project Management & Organizational Skills

Flexibility and adaptability

Proactive and professional approach to customer service

I have received and read my Job Description and understand that it acts as a guide only to my duties and responsibilities and is not exhaustive; I agree to undertake any other duties deemed reasonable by the management.

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Issue a copy of the Job Description to the employee and file a signed copy in the employees Personnel and Training File.

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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