Service Desk Technician – On-site IT Support

Malmö/Lund Heltid On-site Svenska & Engelska

Are you passionate about IT support and enjoy solving technical challenges while delivering great service
We are now looking for a Service Desk Technician to join an international Internal Service Desk team supporting users across multiple countries.

This is a hands-on role where youll be the first point of contact for IT-related issues working on-site in Malmö while collaborating closely with colleagues globally.

About the role

As a Service Desk Technician you will support end users with daily IT incidents and requests. Youll troubleshoot hardware/software issues manage accounts document cases in ticketing systems and contribute to ongoing improvement initiatives and innovative projects.

You will be part of a team distributed across 8 different countries making collaboration and communication a key part of your daily work.

Key responsibilities

• Respond to user inquiries and provide technical support

• Troubleshoot hardware and software issues (OS applications network)

• Manage user accounts (password resets access permissions etc.)

• Document and track incidents in the ticketing system

• Escalate complex cases and collaborate with other IT teams

• Support setup and configuration of new hardware and software

• Provide guidance and training to users on IT systems and tools

• Contribute to improvement initiatives and innovative projects

We are looking for someone who has

• Strong knowledge of Windows and Mac operating systems

• Experience with common software applications

• Basic understanding of network concepts and troubleshooting

• Excellent problem-solving skills and attention to detail

• Strong communication and interpersonal skills

• Ability to work independently and collaboratively

• A structured and proactive mindset with strong initiative

• A service-oriented approach and consulting mindset

Education

Degree in Computer Science or proven experience in a similar IT support / Service Desk role.

Language requirements

• Fluent in Swedish and English

Assignment details

• Location: Malmö/Lund

• Workload: Full-time (100%)

• On-site: Yes

• Period: 01 March 2026 28 February 2027

• Last application date: 11 February 2026

Interested Apply today we review candidates continuously.

Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi Administration HR Marknad och IT men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher.

Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.