Technical Support (Polymer) Nordic & Baltic (mfd)

Göteborg - Sweden

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We EOS - world market leader for industrial 3D printing are looking for you to support ourNordic & BalticTeaminGothenburg.

At EOSweremore than just a team;werea community united by technology where every action is a step towards meaningful change and our independence is the cornerstone of our mission to make the world a better place for everyone.

Your Mission

You serve as the primary contact person (m/f/d) for technical support across the Nordic & Baltic region and take ownership of all customerservice inquiries.
You serve as the primary contact person (m/f/d) for technical support across the Nordic & Baltic region and take ownership of all customerservice inquiries.
You analyse prioritise and resolve incoming requests and customer needs using a variety of remote and diagnostic toolsto develop effective technical solutions.
You prepare the regional technical service interventions in close alignment with customers field service engineers and the back office
You act as our specialist (m/f/d) for online troubleshooting and data analysis and you facilitate communication between customers and internal departments whenever needed.
You actively drive knowledge management by conducting debriefings and lessons-learned sessions. You share insights coach colleagues and continuously enrich our knowledge database.

Your Talents

Acompletedtechnicaltrainingwitha strongunderstandingof technical customer supportas well as provenexperience in the additive manufacturing industry.
Youmaintainatarget- and quality-oriented attitudewith the ability to prioritize workload and to complete assignments accurately.
Very goodwritten and spoken English.Proficiencyin one or more Nordic& Balticlanguages is a significant advantage.
Very goodcomputerskills (SAP MS Office)
You are aTeam player withgoodcommunicationskills and networking ability.
You have strong analytical and systematic troubleshooting skills
Motivated to take over new tasksadaptquicklyand work independently.

OurBenefits

Flexible working time models30 daysof vacation
Attractive compensation packageincludinga performance-based annual bonus at the end of the fiscal year.
Health offerings
Targeted further education opportunitieswithin our LMS.

Are you in

We are looking forward to your application via our online system! If you have any questions feel free to contactMeikeFleßnervia.

Please understand that we cannot accept applications by e-mail.

Our Vision:

Over 1000 sharp minds about 60 nationalities one goal: accelerating the worlds transition to Responsible Manufacturing.

Our proven technology industrial 3D printing has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box and were looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds ensuring equal opportunities without regard to race color religion national origin gender identity expression sexual orientation age or disability. At EOS equity and inclusion are fundamental principles and we believe in creating a work environment that is built on empathy respect and fairness. We are ALL IN.

We EOS - world market leader for industrial 3D printing are looking for you to support ourNordic & BalticTeaminGothenburg.At EOSweremore than just a team;werea community united by technology where every action is a step towards meaningful change and our independence is the cornerstone of our mission...