Technical Support (Polymer) Nordic & Baltic (mfd)

Göteborg - Sweden

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

We EOS - world market leader for industrial 3D printing are looking for you to support ourNordic & BalticTeaminGothenburg.

At EOSweremore than just a team;werea community united by technology where every action is a step towards meaningful change and our independence is the cornerstone of our mission to make the world a better place for everyone.

Your Mission

Serve as the central interfacebetween Service Operations and our customers: manage the hotline handle the mailbox and receive qualify and process requests from customers administration sales and engineers across the Nordic/Baltic region.
Coordinate service activities in our ERP systemby creating notifications dispatching workordersand processingspare-partsorders including returns after service visits.
Monitor customer casesand follow up with service engineers;ensure calibration compliance and manage toolset distributionand tool control for internal and external service visits.
Plan and schedule field activitiestogether with the support team ensuring smooth and efficient maintenance andinstallationwork at customer sites. Track Field Service Engineer progress to securehigh-qualityexecution.
Manage workwear accountsfor the service team and ensure hotline coverage during absences in coordination with the Service Manager.
Drive service excellenceby contributing to strong KPI performance and fostering trusted proactive collaboration with customers and colleagues.

Your Talents

Acompletedtechnicaltrainingwitha strongunderstandingof technical customer supportas well as provenexperience in the additive manufacturing industry.
Youmaintainatarget- and quality-oriented attitudewith the ability to prioritize workload and to complete assignments accurately.
Very goodwritten and spoken English.Proficiencyin one or more Nordic& Balticlanguages is a significant advantage.
Very goodcomputerskills (SAP MS Office)
You are aTeam player withgoodcommunicationskills and networking ability.
Motivated to take over new tasksadaptquicklyand work independently.

OurBenefits

Flexible working time models30 daysof vacation
Attractive compensation packageincludinga performance-based annual bonus at the end of the fiscal year.
Health offerings
Targeted further education opportunitieswithin our LMS.

Are you in

We are looking forward to your application via our online system! If you have any questions feel free to contactMeikeFleßnervia.

Please understand that we cannot accept applications by e-mail.

Our Vision:

Over 1000 sharp minds about 60 nationalities one goal: accelerating the worlds transition to Responsible Manufacturing.

Our proven technology industrial 3D printing has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box and were looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds ensuring equal opportunities without regard to race color religion national origin gender identity expression sexual orientation age or disability. At EOS equity and inclusion are fundamental principles and we believe in creating a work environment that is built on empathy respect and fairness. We are ALL IN.

We EOS - world market leader for industrial 3D printing are looking for you to support ourNordic & BalticTeaminGothenburg.At EOSweremore than just a team;werea community united by technology where every action is a step towards meaningful change and our independence is the cornerstone of our mission...