Intern IT Support

Cedar Rapids, IA - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you looking for an opportunity to grow as a young professional Do you enjoy being part of a team where you contribute to a companys success If so our internship program is just what you are looking for! Here at UFG Insurance we are a company with SPIRIT (Service Partnerships Innovation Respect Integrity and Trust). We believe in delivering on the promises we make to our employees policyholders agents and to the communities that we live and work in.

UFGs internship program is a ten-week opportunity to complete projects youre proud of network with insurance industry professionals and develop the necessary professional skills to succeed in your future career.

The IT Support Specialist Internwill assist with the installation configuration maintenance and basic troubleshooting of a wide variety of software and hardware packages. Respond to user requests and provide technical assistance. Hardware includes but is not limited to Windows and Mac computers and iOS devices. Software includes but is not limited to Windows Operating System MacOS Microsoft Office software Citrix Exchange and various insurance and accounting software packages. Provide Systems support support via telephone video conferencing and in person. This position supports internal and external users.

Heres what to expect:

Provide technical assistance via phones email remote support or in-person to internal and external customers.
Install and configure applications system software hardware and local peripherals; diagnose and resolve various equipment problems.
Identify complex issues and forward unresolved support requests to senior team members for resolution
Recommend procedure modifications and improvements and contribute to technical documentation and FAQs in appropriate areas.

Heres what it takes:

Active undergraduate or graduate student that has a GPA of 3.0 or higher with a preferred field of study in Computer Science or related field
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Proficiency with Microsoft Office Suite

Required Experience:

Intern

Heres what to expect:

Provide technical assistance via phones email remote support or in-person to internal and external customers.
Install and configure applications system software hardware and local peripherals; diagnose and resolve various equipment problems.
Identify complex issues and forward unresolved support requests to senior team members for resolution
Recommend procedure modifications and improvements and contribute to technical documentation and FAQs in appropriate areas.

Heres what it takes:

Active undergraduate or graduate student that has a GPA of 3.0 or higher with a preferred field of study in Computer Science or related field
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Proficiency with Microsoft Office Suite

Required Experience:

Intern