Project Manager, Quote-To-Order

This is a hybrid role based in Austin TX

Job Overview

We are on an aggressive path to scale our Annual Recurring Revenue (ARR) to $5 Billion over the next five years which requires a complete transformation of our Quote-to-Order (QTO) infrastructure. This is a critical role within our Field Automation Sales Tool team as part of Revenue Operations that reports directly to the Manager QTO Business Process Strategy & Operations.

The Project Manager Quote-to-Order will be responsible for the end-to-end planning execution and delivery of high-priority projects within the QTO lifecycle including those focused on scaling our partner ecosystem and ensuring global operational excellence. You will be the engine that helps translate complex business process designs into measurable deployed system solutions - ensuring deliverables are completed on time within budget and meet the strategic objectives of the business.

Key Responsibilities

• Own the Project Lifecycle: Manage multiple concurrent complex QTO projects - from initiation and planning through execution monitoring control and closure. This includes developing detailed project plans that clearly define scope establish realistic timelines set clear stakeholder expectations outline key milestones and define measurable success criteria.
• Risk and Issue Management: Proactively identify track and manage project risks issues and dependencies. Develop and execute mitigation strategies to prevent roadblocks to project delivery and business transformation.

• Stakeholder Management: Serve as the central point of contact coordinating activities and aligning objectives across a wide range of teams including IT Sales Operations Finance Legal Partner Organization and Enablement. Act as a central point for clarifying and aligning project scope across various groups resolving conflicts and ensuring focus on the most impactful outcomes and deliverables.
• Facilitate Decisions: Skillfully facilitate critical decisions among stakeholders ensuring timely resolution of issues and maintaining project momentum.
• Support the Framework for Change: Understand the structural framework necessary to support successful organizational or process change driven by the project including understanding processes for enablement IT and other departments involved in change management.
• Reporting and Transparency: Establish and maintain clear consistent communication channels. Prepare and present regular project status updates and executive summaries to ensure alignment and transparency on project health scope changes and resource allocation.
• Documentation: Maintain a comprehensive repository of project documentation decisions and artifacts using tools like Confluence to ensure auditability and knowledge transfer.

• UAT and Deployment: Plan and manage User Acceptance Testing (UAT) cycles coordinating sign-offs from business stakeholders and ensuring a smooth controlled deployment of new QTO processes and system features.

What You Bring:

• Project Leadership: Act as the project leader mapping out key milestones and decisions and relentlessly driving all project deliverables forward to completion.
• Neutral Party: Demonstrate the ability to operate as a neutral and objective facilitator balancing diverse stakeholder perspectives to achieve common goals.
• Oversight: Oversee the projects timeline scope and success metrics ensuring projects remain on track and deliver intended value.
• Comprehensive Project Documentation: Meticulously complete and maintain all project documentation including charters plans status reports risk logs decision logs and post-mortem analyses.
• Proactive Risk Management: Expertly identify risks and blockers communicating them effectively through the proper escalation channels.
• Sponsorship Identification: Proactively identify potential gaps in project sponsorship and work to secure the necessary executive buy-in and support.
• Deliver to Scope & Exit: Possess the discipline to deliver to the defined scope of the project ensuring successful completion and then effectively transition the project outcomes and exit allowing operational teams to take ownership.
• Outcome Monitoring Facilitation: Facilitate the workstream to support the creation and ongoing monitoring of project outcomes ensuring sustained impact.
  

Required Qualifications

• 5 years of progressive experience in Project Management within a SaaS Revenue Operations or Business Transformation function.
• Expertise in formal project management methodologies (e.g. PMP Agile/Scrum) and tools (e.g. JIRA Asana MS Project).
• Exceptional organizational skills with a strong ability to prioritize tasks manage time and keep complex projects on track in a fast-paced high-growth environment.
• Demonstrated ability to drive consensus and manage competing priorities among senior cross-functional stakeholders.
• Excellent written and verbal communication skills including experience creating polished project documentation and executive-level presentations.

Preferred Qualifications

• PMP or Agile certification (e.g. CSM SAFe).
• Proven track record of successfully managing the implementation of Quote-to-Cash (QTC) or related sales/finance systems (e.g. CPQ Billing Partner Communities ERP).
• Familiarity with the constraints and requirements of a public company environment including SOX compliance.
• Experience supporting projects related to global expansion or scaling a partner/channel sales model.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

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