Carer Review Officer

Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities programs training and policy advice. We advocate for carers of all ages and circumstances.

As the Carer Review Officer you will be responsible for proactively contacting carers to review their wellbeing following services accessed understand the impact of those supports and identify any further service requirements through Carer Gateway.

Responsibilities include:

• Proactively call carers to follow up on services that have been arranged
• Engage in supportive empathetic conversations to understand the carers current situation and wellbeing
• Identify unmet or emerging needs through discussion and by incorporating the Carers Star
• Where appropriate arrange additional referrals to relevant Carer Gateway services

This is a full time or part time (4 days) contract position until 26 June 2026.

Our ideal candidate should possess the following skills and attributes:

Minimum Certificate IV in Community Services Mental Health Disability or a related field with relevant experience in client support or casework.

Demonstrated experience providing person centred support via the phone including goal setting or assessment conversations

Strong attention to detail and experience maintaining accurate records and using client databases

Knowledge of the community care and health systems and other programs relevant to carers

Strong understanding of mandatory reporting risk identification privacy and confidentiality requirements

Proven competency in communicating with and referring onto other relevant service providers and stakeholders within the community.

Strong commitment to teamwork good practice and quality service delivery

Advanced computer skills

Ability to guide conversations with empathy and understanding while still ensuring that the relevant outcome information is collected using theCarers Star framework.

To learn more about what we do and for the full Position Description and selection criteria please visit our website

Employment Requirements:

Satisfactory Police Check

Current Working with Children Check

COVID-19 Vaccination

Rights to live and work in Australia

The Salary is around $89K-$95K super pro rata for part time. Additional benefits include salary sacrificing benefits flexible work arrangements a highly supportive team environment excellent training and development opportunities and health and wellness programs.

We look forward to seeing your application and how your skills and experience can create successful outcomes for all NOW!

If you are thinking about a future with Carers NSW we invite you to join our talent community to stay up to date with new opportunities.

Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation.