Network Support L1L2
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Urgently hiring for one of our client in Australia.
Role- Network Support-L1/L2
Location: Melbourne
Work Type: Work from office location
Responsibilities:
- Lead NOC verticals and act as a SPOC for all operational and tactical issues
- Ownership of NOC SLA/KPIs and provide direction to enhance the performance.
- Manage onshore and offshore operation in an integrated way to deliver a seamless customer experience.
- Ensure all the functional requirements under NOC are aligned to customer overall business and operational expectations.
- Take partner monthly/quarterly governance sessions and apply key takeaways into day-to-day deliverables.
- Develop individual functional KPIs that are aligned to overall NOC SLAs
- Represent NOC in cross functional meetings and performance improvement plans.
Skillset Requirements:
- Ability to manage complex and large NOC operations.
- Excellent People management skill
- Must have good communication skills (written & verbal)
- Customer focused.
- Ability to understand the network operation dynamics and negotiate with customer to implement Changes.
Key Skills
- Airside Operations
- Engineering Maintenance
- Facilities Management
- Apache Tomcat
- Application Development
- Banking & Finance
