OCTO DCPS Helpdesk Specialist Journeyman

Advanced American Technologies, Inc

Job Location:

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Helpdesk Specialist Journeyman (Min 10 yrs Exp) ONSITE (In Person Interview).

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 3(THREE)

Length: 9-18Months

Work Address: Washington DC 20003

Immediate interviews (In Person Interview)

Please Note this position is 100% ONSITE

Local Candidates ONLY

looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.

Roles and Responsibilities Include:

Resolve technical issues and closing out assigned.
Service/Incidents requests within the agencys Service Level Agreements.
Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
Provide assistance with installation operation and maintenance of District-owned desktop software including operating systems (both
Windows and Apple) off-the-shelf products (e.g. Microsoft Office Project Visio Outlook) and endpoint management tools.
Log and route service requests and incidents in an incident management system.
Provide a high level of customer service to end users on a daily basis.
Provide technical expertise related to Microsoft Products such as Microsoft Office Windows operating systems as well as other related Microsoft applications.
Troubleshoot issues related to agency specific applications and web applications.
Provide technical support for mobile devices such as iPads iPhones Android devices and tablets.
Collaborate with the IT leadership team to test and implement cost effective technology for District.
Maintain service level agreements related to Desk Side support Service/Incident requests.
Work with other technical teams to coordinate multi-tiered technical support for outages widespread security incidents.

Required/Desired Skills

Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required.

Skill Matrix (Please fill the last two columns of this matrix)

Experience with Business workflow processes	Required / Desired	Amount	of Experience	Years of Experience	Last Used
Bachelors degree in IT or related field or equivalent experience	Required	10	Years
Providing second-tier support to end users server or mainframe apps/hardware	Required	6	Years
Strong Customer Service Skills	Required	6	Years
Expertise in troubleshooting complex software related issues	Required	6	Years
Can demonstrate experience making nontechnical users comfortable with complex technology concepts	Required	6	Years
Knowledge of Microsoft Office Suite	Required	5	Years
Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X)	Required	5	Years
Diagnosing and resolving end user computer/computer peripherals problems	Required	5	Years
Documenting tracking and monitoring end user server or hardware problems	Required	5	Years

We are looking for a Helpdesk Specialist Journeyman (Min 10 yrs Exp) ONSITE (In Person Interview). POSITION DESCRIPTION DIRECT CLIENT Position Number of positions: 3(THREE) Length: 9-18Months Work Address: Washington DC 20003 Immediate interviews (In Person Interview) Please Note this po...