Customer Success Operations
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Roles and Responsibilities
- Responsible for the Administration and Management of the Gainsight CS platform for the Customer Success Team
- Build & maintain reports and dashboards within Gainsight
- Data Analysis both within Gainsight but also other internal systems some of which would be C Suite facing
- Building managing and depricating fields within Gainsight that helps support the teams initiatives
- Updating account data for renewals downsells churns
- Updating account data in Gainsight for customer package and contract information
- Build & maintain standard playbooks and templates
- Maintain system data hygiene (e.g. depricate fields)
- Manage the folder hierarchies and organization in Gainsight
- Monthly ARR Churn Forecasting and Analysis for Finance Team
- Monthly 12-Month ARR File Upload scrub and upload into Gainsight system
- Creating new fields as requested and adding them to reports as needed
- Provision & Deactivate new users
- Build/Distribute Email Templates and programs for customer communication
- Making system updates/modifications in Gainsight
Skill and Qualification Requirements
- English proficiency
- CRM Application skills
- Excellent written and verbal communication strong interpersonal skills
- 2 years experience in report/dashboard building/data analysis
- Enthusiastic about technology with demonstrated technical capability; experience at a technology company or relevant consultancy
- Solid project management skills
- Work cross functionally with other teams within ServiceChannel
- Strong attention to detail. Ability to accurately capture specific pieces of information (details) and then document these details in the written form.
Tools and Systems Used
- Zendesk
- Gainsight
- Salesforce
- Slack
- Microsoft Suite & Teams
- Zoom
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
