IT Infrastructure Support Engineer

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Manage and administer IT tools and endpoint management systems.
Manage Mobile Device Management (MDM) platforms and ensure device compliance.
Oversee Antivirus (AV) and endpoint security solutions.
Respond to and resolve L1/L2 IT support issues.
Maintain IT asset and inventory records including hardware procurement deployment repair and replacement.
Manage software and license procurement and renewals to ensure compliance minimise costs and uninterrupted operations.
Manage Firewall configurations and VPN access for secure network connectivity.
Administer Google Workspace including user accounts access permissions and policies.
Create update and maintain SOPs for IT operations and security activities.
Assist in implementing and maintaining policies and controls aligned with ISO 27001 standards.
Support internal and external IT/security audits as per ISO 27001 requirements.

Nice to Have

Certifications such as CompTIA A CompTIA Security Microsoft Certified: Endpoint Administrator (MD-102) or ITIL Foundation.
Experience with Data Loss Prevention (DLP) policy creation monitoring and reporting.
Prior involvement in ISO 27001 certification or surveillance audits.
Knowledge of DLP integrations with endpoint and cloud platforms.

Required Skills

2 - 3 years of relevant IT support or IT operations experience.
Hands-on experience with DLP MDM Antivirus solutions and endpoint management tools.
Good understanding of Windows and macOS environments.
Strong troubleshooting and analytical skills.
Knowledge of ITIL processes (Incident Change Problem) is a plus.
Excellent communication and documentation skills.

Preferred Qualifications

Bachelors degree in Computer Science Information Technology Electronics or a related field.
2 - 3 years of hands-on experience in IT support IT operations or endpoint security administration.
Experience in preparing IT documentation such as SOPs policies checklists and compliance reports.
Working knowledge of Windows macOS and mobile operating systems

Required Experience:

Key ResponsibilitiesManage and administer IT tools and endpoint management systems.Manage Mobile Device Management (MDM) platforms and ensure device compliance.Oversee Antivirus (AV) and endpoint security solutions.Respond to and resolve L1/L2 IT support issues.Maintain IT asset and inventory record...

Key Responsibilities

Manage and administer IT tools and endpoint management systems.
Manage Mobile Device Management (MDM) platforms and ensure device compliance.
Oversee Antivirus (AV) and endpoint security solutions.
Respond to and resolve L1/L2 IT support issues.
Maintain IT asset and inventory records including hardware procurement deployment repair and replacement.
Manage software and license procurement and renewals to ensure compliance minimise costs and uninterrupted operations.
Manage Firewall configurations and VPN access for secure network connectivity.
Administer Google Workspace including user accounts access permissions and policies.
Create update and maintain SOPs for IT operations and security activities.
Assist in implementing and maintaining policies and controls aligned with ISO 27001 standards.
Support internal and external IT/security audits as per ISO 27001 requirements.

Nice to Have

Certifications such as CompTIA A CompTIA Security Microsoft Certified: Endpoint Administrator (MD-102) or ITIL Foundation.
Experience with Data Loss Prevention (DLP) policy creation monitoring and reporting.
Prior involvement in ISO 27001 certification or surveillance audits.
Knowledge of DLP integrations with endpoint and cloud platforms.

Required Skills

2 - 3 years of relevant IT support or IT operations experience.
Hands-on experience with DLP MDM Antivirus solutions and endpoint management tools.
Good understanding of Windows and macOS environments.
Strong troubleshooting and analytical skills.
Knowledge of ITIL processes (Incident Change Problem) is a plus.
Excellent communication and documentation skills.

Preferred Qualifications

Bachelors degree in Computer Science Information Technology Electronics or a related field.
2 - 3 years of hands-on experience in IT support IT operations or endpoint security administration.
Experience in preparing IT documentation such as SOPs policies checklists and compliance reports.
Working knowledge of Windows macOS and mobile operating systems

Required Experience:

Key Skills

Active Directory
VMware
Cloud
Windows
Infrastructure
Linux
Troubleshoot
Desktop
PC
Backup
laptops
Problem Resolution
Setup
hardware
Technical Support

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About Company

Drip Capital

Work At Drip/c Drip uses technology to re-engineer the core of international trade finance. Our mission is to enable growing companies in all corners of the world finance their cross-border trade at the click of a button. We have a team of highly skilled individuals across San Francis ... View more

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