Senior Staff Software Engineer

The AI Agents team is a key part of our broader Platform Engineering division focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously driving efficiency and optimizing processes across industries. 

At the heart of this cutting-edge product our team is motivated by the need to continuously innovate adapt to latest AI Advancements and collaborate across multiple disciplines to deliver powerful user-centric solutions. We work at the intersection of AI research engineering and product development ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making. 

Joining our team means being part of a dynamic forward-thinking group that thrives on solving complex challenges pushing boundaries and staying ahead of the curve. We are looking for talented members who are passionate about AI enjoy working in a collaborative environment and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems. 

What you get to do in this role:

• Architecture design and build highly interactive applications that can scale with application complexity
• Create tools libraries and frameworks for other developers to build upon
• Apply new technology and innovation to improve platform functionality
• Lead the development of the platform while navigating Java JavaScript and Kubernetes application architecture.  

Qualifications :

To be successful in this role you have:

• 14 years of software industry experience
• Experience in critical thinking and innovation aimed at AI integrations into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.  
• Experience in building new products that use AI/ML 
• Significant experience designing and implementing highly interactive and high-volume applications
• Expertise in backend technologies
  • Java Python Junit REST AJAX JSON HTML CSS and associated frameworks
  • JVM performance testing optimization and garbage collection
  • relational databases SQL and frameworks like Spring Hibernate

• and frontend technologies

• • Solid JavaScript experience with React AngularJS Vue or other frontend frameworks
  • Competent in aspects of design usability cross-browser compatibility and accessibility
  • Exposure to modern reusable theming practices such in sass css-in-js and styled components
  • Experience in test driven development with Jest TestCafe Cyprus Mocha or Selenium
• Experience in designed developed and maintained microservices-based applications on Kubernetes improving scalability reliability and deployment speed
• Strong background in distributed systems design and development. 
• Experience working in a DevOps environment. 
• Experience with Generative AI & Prompt Engineering
• Ability to execute a project based on our priorities context risks and desired outcomes 
• Software development experience on ServiceNow platform is a huge plus 
• Experience in functional programming stateless architectures ADTs is a plus
• Experience with caching systems like Redis MemCached is a plus
• Advanced understanding of software design development testing and problem-solving. 
• Bachelors/Masters degree in Computer Science or a related discipline

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time