IT Support Specialist I

Company Description

About Salient

The company manufactures and markets video surveillance and video management systems. Salient is an innovative entrepreneurial enterprise having experienced its initial growth in the 2010s during the analog to IP transition of cameras. Salient offers multiple versions of its systems including a classic on-premise version a hybrid cloud version and a camera to cloud solution. This enables an end user to choose the appropriate version to best meet their individual needs. The companys products are open-architected and encourage best of breed integrations from leading software providers around the world.

About the Job

We are looking to add an IT Helpdesk Specialist to the IT & Facilities team at Salient. This role will serve as the first point of contact for employees needing IT assistance providing front-line support for hardware software and account-related issues. The IT Helpdesk Specialist will also support employee onboarding maintain ticket documentation and escalate issues to senior IT staff as needed. This is a great opportunity for someone who is detail-oriented customer service focused and eager to build a career in IT.

Role & Responsibilities

• Serve as the first point of contact for IT support requests ensuring timely response and resolution.
• Process and manage all support requests through the KACE ticketing system ensuring accurate documentation categorization and follow-through.
• Provide front-line support for hardware software and network connectivity issues.
• Assist with basic Active Directory tasks such as unlocking accounts updating group memberships and performing password resets.
• Assist with Microsoft 365 user administration including license assignment mailbox troubleshooting and basic Teams/SharePoint support under supervision.
• Support employee onboarding and offboarding including device setup imaging configuration and account preparation.
• Track and update IT inventory (laptops peripherals accessories) under the guidance of the IT team.
• Maintain accurate and detailed ticket documentation in KACE.
• Assist in maintaining IT knowledge base articles and employee-facing documentation.
• Support IT initiatives aimed at improving service request workflows and promoting consistent use of IT processes.
• Adhere to established IT policies and contribute to continuous process improvement.

Qualifications

• 12 years of IT support experience (helpdesk internship or similar) OR strong technical aptitude with customer service background.
• Familiarity with Windows-based environments Active Directory and Microsoft 365
• Basic understanding of imaging and device deployment processes.
• Knowledge of basic networking fundamentals (Wi-Fi VPN IP addressing).
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to learn quickly and follow documented processes.
• CompTIA A or Network is a plus but not required.

Working Conditions

• On-site role at Salient Systems headquarters in Austin TX.
• Full-time MondayFriday schedule with occasional after-hours work for critical incidents or maintenance.
• Ability to lift 40 lbs. for hardware setup as needed.

Our Values

Our values are commitment collaboration customer focus determination and innovation! A fun entrepreneurial spirit and initiative are key elements of the Salient environment. We foster a culture of collaboration through supporting team building events and continuing career growth and development.

Apply to join our team today!

Equal Employment Opportunity

Salient Systems is an equal opportunity employer that is committed to diversity and inclusion in the

workplace. We prohibit discrimination and harassment of any kind based on race color sex

religion sexual orientation national origin disability genetic information pregnancy or any other

protected characteristic as outlined by federal state or local laws.

This policy applies to all employment practices within our organization including hiring recruiting

promotion termination layoff recall leave of absence compensation benefits training and

transfer. Salient Systems makes hiring decisions based solely on qualifications merit and business

needs at the time.