Global Service Delivery Leader – Cash & Collections (Order to Cash)

The Global Service Delivery Leader (SDL) Cash & Collections is accountable for end-to-end global ownership of the Cash & Collections value chain across regions business lines and delivery locations.

This role defines the global strategy operating model governance and performance framework for Cash & Collections ensuring effective cash realization optimized DSO strong customer experience and robust risk and compliance management.

The Global SDL partners closely with Commercial Client Operations Finance IT and GBS leadership to drive standardization transformation and continuous improvement.

Global Strategy & Ownership

• Own the global Cash & Collections operating model including policies governance KPIs and service levels.
• Define and execute global strategies to reduce overdue balances improve DSO and optimize working capital across regions and customer segments.
• Align Cash & Collections strategy with overall O2C Finance and business objectives in close partnership with Commercial and Client leadership.
• Act as the global escalation point for material cash credit dispute and collections risks.

Governance & Performance Management

• Establish and lead global performance management routines dashboards and review cadences for Cash & Collections.
• Govern regional and delivery-center execution to ensure consistency transparency and accountability against global standards.
• Drive root-cause analysis and systemic issue resolution for recurring overdue dispute or cash application challenges.
• Ensure clear ownership decision rights and handoffs across Billing CMD Cash Application and Collections teams.

Customer & Stakeholder Engagement

• Serve as the global point of accountability for senior internal and external stakeholders on Cash & Collections matters.
• Partner with Commercial Client and Finance leaders to influence upstream practices (contracting billing models payment terms) that impact cash realization.
• Lead governance for strategic high-risk or complex customer accounts requiring senior-level intervention.
• Strengthen customer experience through consistent professional and outcome-focused collections engagement.

Transformation Automation & Innovation

• Drive global transformation initiatives across Cash & Collections including digitization automation AI/RPA and advanced analytics.
• Identify and deliver productivity scalability and quality improvements with clear benefits tracking (FTE productivity cost cycle time and quality).
• Partner with IT and transformation teams to integrate Cash & Collections processes with Order Management Billing CMD and Cash Application platforms.
• Lead standardization of global process design controls and documentation.

Risk Controls & Compliance

• Own global governance for receivables risk management including aging bad debt exposure and recovery strategies.
• Ensure strong internal controls SOX compliance and audit readiness across all Cash & Collections processes.
• Coordinate compliance with regional statutory and regulatory requirements in partnership with local finance and compliance teams.
• Proactively identify and mitigate operational financial and reputational risks within the Cash & Collections lifecycle.

People Leadership & Capability Building

• Lead and develop a global Cash & Collections leadership team
• Build a high-performance culture focused on accountability customer centricity continuous improvement and data-driven decision-making.
• Drive workforce strategy capability development succession planning and leadership readiness for critical roles.
• Foster strong collaboration and alignment with peer Global SDLs across O2C and Finance.

Qualifications :

• Bachelors degree in Commerce Finance Accounting or a related field; MBA CA CPA or equivalent preferred.
• 20 years of progressive experience in Order to Cash with deep expertise in Cash & Collections.
• 10 years in senior leadership roles with global or multi-regional scope in a GBS shared services or large multinational environment.
• Proven track record of driving working capital improvements DSO reduction and large-scale process transformation.
• Strong understanding of customer payment behaviors credit risk dispute management and receivables dynamics across geographies.
• Experience with major ERP platforms (e.g. SAP Oracle Microsoft Dynamics) and digital enablement solutions.

Additional Information :

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time