Software Engineer (IGT1 Lanka)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About the role:
The Software Engineer for Deployment team is a technically proficient customer-centric role focused on supporting Sitecore Search customers. This individual will implement customer features address issues/escalation from customers ensuring timely resolution and seamless implementation. The specialist will collaborate with internal teamsincluding Engineering Product and Customer Successto escalate and resolve complex issues.
Key Responsibilities
We are seeking a driven and experienced professional with 2 to 3 years of relevant experience who will:
- Monitor customer site implementations and proactively address potential issues before they impact the customer.
- Assist customers in deploying search features resolving technical problems and configuring environments.
- Log and manage support tickets track issue progress and communicate updates to customers and the Customer Success (CS) team.
- Ensure helpdesk tickets are resolved within agreed service level agreements (SLAs).
- Participate in daily syncs with the US-based CS team to report issue status stay informed on-site updates and receive task assignments.
- Monitor system performance dashboards and alerts to identify and troubleshoot issues.
Qualifications :
Preferred Skills and Experience
- Strong programming skills in Python or Golang and Shell Scripting
- Deep understanding of API integrations and customer deployment workflows.
- Proven ability to take ownership of issues conduct thorough investigations and drive resolution while keeping all stakeholders informed.
- Excellent verbal and written communication skills in English.
- Understanding of web development frameworks such as React or Angular along with HTML CSS and JavaScript.
- Hands-on experience with tools such as JIRA ServiceNow Opsgenie and providing support via email and phone.
Nice to have
- Solid understanding of UX/UI design across web mobile and tablet platforms.
- Experience with AWS services including EC2 S3 and RDS.
- Proficiency in SQL and experience with RDS and NoSQL databases such as MongoDB.
- Familiarity with batch scheduling frameworks like Jenkins or Airflow is preferred.
Additional Information :
We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time we value the power of in-person collaboration to build community spark innovation and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- Data Structures
- JavaScript
- Software Development
- Java
- Distributed Systems
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
