Engineer Managed Services

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Monitoring and Tracking application/platforms/system for issues through to resolution within agreed time limits
Identifying system issues and troubleshooting and provide solutions to resolve system issues and cater service request
Maintain and work on SMT or similar way to maintain incident/problem/CR/SR and other artifacts
Perform day-today technical operational tasks as regular jobs and actions
Incident and service request related customer communication
Following standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams
Maintain knowledge repositories (SOP WI KB Articles whitepapers etc) and deliver knowledge share sessions

Person Specifications

Bachelors Degree in Information Technology Computer Science or equivalent
Experience in working on 24x7 rosters
Identify and raised Risks and Dependencies
Good analytical skills and decision making
Excellent communication skills and team work
Good client management and end-user handling experience
Experience in Linux/Unix or Windows environments (OS and commands)
Experience in scripting (shell scripting PowerShell pearl python etc.)
Experience with Databases (MySQL postgresql MSSQL etc.)
Experience in at least one programming language
Understanding on IT network and webservices

Key ResponsibilitiesMonitoring and Tracking application/platforms/system for issues through to resolution within agreed time limitsIdentifying system issues and troubleshooting and provide solutions to resolve system issues and cater service requestMaintain and work on SMT or similar way to maintain...