Staff Site Reliability Engineer

At Visa we are passionate about making a difference. We lead the way in disrupting fraud from multiple this role you will be joining an exciting innovative business new to the Visa family.

At Featurespace we strive to be the worlds best software company at protecting our clients and their customers from fraud attacks. We do that with personality heart and professionalism cultivating an innovative fun and positive team atmosphere where everybody can contribute to solving our clients problems in new innovative ways. We are always seeking to be the best at what we do and make our customers smile.

The Opportunity

In your role as Senior Site Reliability Engineer you will help us achieve our goals and deliver success on behalf of our customers operating Featurespaces world leading product ARIC Risk Hub as a robust cloud-based SaaS solution. Continuously improving our SaaS offerings features and robustness and building new services and integrations from scratch.

At Featurespace you will participate in designing developing deploying monitoring supporting documenting and troubleshooting our SaaS solution. You will endeavor to make our SaaS solution extremely robust scalable measurable repeatable and cost-effective. You will work with cloud networking storage compute security containerization orchestration disaster recovery the ARIC Risk Hub application and many other areas as needed. You will collaborate closely with the Cloud Operations team the wider organization external vendors and customers.

Responsibilities

As a company we hire people with a willingness to adapt to a variable role so along with the key responsibilities below we ask for ownership of any other duties as required.

Team Leadership and Management responsibilities

• Lead a team of SREs and be directly responsible for mentoring the development of your team to map with the organization goals
• Hire train and integrate new SREs into the team.
• Responsible for fostering a strong SRE culture across your team.
• Handle goal setting and evaluations for engineer growth and hold frequent one-on-one meetings to ensure a continuous communication and feedback loop.
• Promote a culture of collaboration and continuous improvement within the team and across the organization.
• Allocate resources effectively to balance between development maintenance and incident response.
• Built and refine KPIs for the team performance.
• Be a point of escalation for the team you are leading.
• Meet with customers and be an escalation point for high profile incidents end to end.
• Proactively suggest enhancements/changes to systems or processes to ensure the continuous reliability performance and scalability of our SAAS products.
• Act as the primary point of contact for standards across the organization to provide more reliable scalable and secure systems.

Technical responsibilities

Deploying maintaining monitoring and upgrading production deployments of ARIC Risk Hub SaaS:

• Building software and systems to manage platform infrastructure and applications.
• Continually evaluating and improving our technology and processes to increase quality decrease costs and improve time-to-market.
• Periodically testing the service with predictable and unpredictable failures.
• Providing 2nd-line operational support for our SaaS customers.
• Gathering data and generating reports on the service performance.

This is a hybrid position. There is an expectation of 3 days in the office per week.

Qualifications :

Basic Qualifications:

• 2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experience

Preferred Qualifications:

• Bachelors degree OR 3 years of relevant work experience
• 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
• Hands-on experience administering cloud infrastructure or building cloud-native
• applications (preferably on AWS)
• Bachelors Masters or higher qualification in Computer Science or a related field
• Comfortable using AWS EC2
• Proficiency with command-line tools and shell scripting
• Experience with infrastructure as code and configuration management
• Proficiency in one or more programming languages (e.g. Python)
• Solid understanding of networking fundamentals (DNS routing firewalls)
• Experience with version control tools such as Git
• Familiarity with CI/CD pipelines and tools
• Proficient in setting up and managing monitoring metrics and alerting systems
• Experience operating production-grade services at scale
• Experience with tools such as: Terraform Salt Stack MongoDB Elasticsearch Kafka
• Prometheus Grafana or HashiCorp Vault
• Experience with securing applications services and data including authentication
• authorization TLS and encryption
• Exposure to Kubernetes (administering deploying or developing apps on K8s clusters)
• Understanding of compliance and system hardening in regulated environments (e.g. HIPAA
• PCI-DSS SOC 2)
• Experience running Windows Server in production
• Knowledge of IIS PowerShell and Windows internals
• Familiarity with infrastructure automation monitoring and deployment pipelines for
• Windows/IIS workloads

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time